video cannot be played, please help!

[smalls19]

I took a video today and after I went to watch it, when I tried opening it it says sorry this video cannot be played. I used my camcorder, the video is there it just won't play. Very important video, please help!

 

[RUSH]

Hello and welcome to AC. Thanks for stopping in to join us.

This has happened to me before. Unfortunately... It would be impossible to get this video to play on the device. Try sending it to your email and see if it plays. The problem is that the video file cannot be open/played on your device because...

I'm not sure why, but maybe someone else with this knowledge might chime in to explain.