1. NiverthS's Avatar
    Hi Folks, I am hoping some one here can help. I am new to Tablets in general and believe I have picked up a virus in my new Nexus 7. I received what I thought was a text message from my sister saying "Test This". When I opened it, my screen changed to the image in the attached file. It then goes to my log-on screen. I can log back in ok, however if I open my email or Chrome Browser, or if I try and open the system settings, the screen goes to the image again. I tried a few other apps and they seem to work ok. Any help would be appreciated.

    Nexus 7 Virus?-s1010001.jpg
    09-13-2012 12:11 AM
  2. jbuggydroid's Avatar
    Try deleting the text message or try look out in the market place. Viruses are rare on android but you never know

    Sent from my Galaxy Nexus using Android Central Forums
    09-13-2012 12:13 AM
  3. NiverthS's Avatar
    There no longer is the test message in the viewer. Once I clicked on it, my screen went to the image and the message was gone.
    09-13-2012 12:20 AM
  4. Devinator's Avatar
    Welcome to AC!!

    Have you tried any of the virus apps out there to see if they can pick anything up? I don't use any, so, can't make any recommendations, but, I'm sure there are plenty out there.
    09-13-2012 10:26 AM
  5. NiverthS's Avatar
    I am not able to get to the Play Store or to Chrome. Also now all apps cause the 'shut down'. I am able to connect via usb to my pc, but I am not familiar with the android os.
    09-13-2012 10:35 AM
  6. Devinator's Avatar
    Hmm, well, if all apps weren't causing a shut down, you can log into Play from a computer, and, search for virus apps there. When you find whatever is the best rated one, whatever one you think is best, etc., you can push it to your phone that way. After you do this, you will see up in your notifications on the phone that it's installing.

    But, if all apps are causing it to crash, maybe you should just do a factory reset and start fresh.
    09-13-2012 11:06 AM
  7. NiverthS's Avatar
    I just tried pushing it from the Play Store via my PC. The D/L failed. I do not know how to do a factory reset.
    09-13-2012 11:23 AM
  8. NiverthS's Avatar
    I contacted Google. I was impressed at quickly a live person came on the phone. In any case he walked me through doing a reset. I am now back up. I do have to reload my apps, but I can live with that. Thanks to all for the suggestions.
    09-13-2012 12:07 PM
  9. Devinator's Avatar
    Yea, I had one interaction with them once, and, I was quite pleased with the CSR I worked with.

    No problem. But, now you know how to do a reset. So, that's good to know for the future.

    Yea, but, that's no biggie. If you use Amazon appstore, that's kinda a pain, but, if everything was in Play, you just have to log onto a PC and push everything to your phone real quick. I find that to be the fastest way.
    NiverthS likes this.
    09-13-2012 12:39 PM
  10. NiverthS's Avatar
    I have everything reloaded, except for some music CD's I had loaded. Thank you for your help. I appreciate it.
    09-14-2012 03:52 PM
  11. Devinator's Avatar
    No prob. See you round AC!!
    09-14-2012 04:02 PM
  12. ethan awesome's Avatar
    this stupid I was playing on my nexus 7 and a thing popped up and said your device is at risk and I am like what the heck does that mean then I paused and said to myself what if it is real.please any help I got this nexus 7 for Xmas please.
    12-28-2012 12:40 PM

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