1. riskay's Avatar
    I just got my 5X yesterday and the compass seems to be screwed up. It starts off at least 60 degrees off and when I rotate the phone it sometimes jumps 90 degrees or more. It also changes when I go from having the phone parallel to the ground and then tip it up to perpendicular. This seems to happen with any app that displays direction. I've tried all of the figure eight and rotate in different axis maneuvers with no result.

    Any suggestions?
    10-22-2015 08:10 AM
  2. eaccentsac's Avatar
    Might want to try to fix it with GPS Status and Toolbox app. I've used it a couple of times and it has resolved my compass issues when things get out of whack.

    Good luck!
    10-22-2015 08:41 AM
  3. riskay's Avatar
    Might want to try to fix it with GPS Status and Toolbox app. I've used it a couple of times and it has resolved my compass issues when things get out of whack.

    Good luck!
    Thanks, I tried that app. It helps to illustrate the problem but doesn't solve it.

    Sent from my Nexus 5X using Tapatalk
    10-22-2015 11:07 AM
  4. Zendroid1's Avatar
    Have you tried to erase and start from scratch? If that doesn't fix it, it's probably hardware related.
    10-22-2015 11:12 AM
  5. riskay's Avatar
    Have you tried to erase and start from scratch? If that doesn't fix it, it's probably hardware related.
    That's my thought too. I just spent a half hour on the phone with a support person trying to convince her that it is hardware related. She insisted I do a factory reset, which didn't do any good. She is going to escalate my issue to higher level of support. So I have to wait "24-48 hours" for a reply.
    10-23-2015 10:17 AM
  6. acegolfer's Avatar
    I have similar issues
    10-23-2015 07:20 PM
  7. riskay's Avatar
    Sorry to hear that. All I'm getting from Nexus "Support" is a runaround.
    10-26-2015 08:05 AM
  8. riskay's Avatar
    I ordered a replacement phone. Has the same issue. Some testing shows that the compass will calibrate, but the calibration is apparently not saved and the phone reverts to previous behavior when powered off and back on.
    10-29-2015 09:41 AM
  9. mr_nobody's Avatar
    I ordered a replacement phone. Has the same issue. Some testing shows that the compass will calibrate, but the calibration is apparently not saved and the phone reverts to previous behavior.
    Occurred to me I should test the compass before my 14 day window passes and found it was out of whack. I used the app listed above to recalibrate and it seems to be working (tested in multiple apps). I have not tested if it survives a device reboot. Just curious when you noticed the reversions? After a reboot? Other? Thanks.
    10-29-2015 12:53 PM
  10. riskay's Avatar
    Occurred to me I should test the compass before my 14 day window passes and found it was out of whack. I used the app listed above to recalibrate and it seems to be working (tested in multiple apps). I have not tested if it survives a device reboot. Just curious when you noticed the reversions? After a reboot? Other? Thanks.
    Even when I calibrate mine, it's still off about 25 degrees, but at least it's consistent. Powering the phone off and back on kills that calibration and it's back to the previous screwed up condition.
    mr_nobody likes this.
    10-29-2015 02:21 PM
  11. mr_nobody's Avatar
    Even when I calibrate mine, it's still off about 25 degrees, but at least it's consistent. Powering the phone off and back on kills that calibration and it's back to the previous screwed up condition.
    Irritating, a reboot does reset my calibration. I wonder if the calibrating app just needs to be updated for marshmallow?
    10-29-2015 02:57 PM
  12. Downwind's Avatar
    I hope it's just marshmallow. I'm a sailor. I need a backup compass that works.
    10-29-2015 04:44 PM
  13. Don_Henry's Avatar
    I am an Android newbie (this is my first Droid device) - but I don't seem to even have the compass app. I have no icon - and it is not showing in the apps list.

    Is it hidden somewhere?

    Thanks in advance for any assistance!!

    Nexus 5X on AT&T - Posted via the Android Central App
    10-29-2015 07:02 PM
  14. mr_nobody's Avatar
    I am an Android newbie (this is my first Droid device) - but I don't seem to even have the compass app. I have no icon - and it is not showing in the apps list.

    Is it hidden somewhere?

    Thanks in advance for any assistance!!

    Nexus 5X on AT&T - Posted via the Android Central App
    No there is no builtin compass app...although you can see its effect in the Maps app.
    10-29-2015 07:17 PM
  15. Don_Henry's Avatar
    No there is no builtin compass app...although you can see its effect in the Maps app.
    Thanks - no wonder I couldn't find it!!

    Nexus 5X on AT&T - Posted via the Android Central App
    10-30-2015 05:26 AM
  16. acegolfer's Avatar
    I got a replacement for a yellow screen. Same compass issue.

    When I ran maps for the first time on the replacement phone, it asked to calibrate. 3 steps.
    1. Wave front and back
    2. Spin side ways
    3. Wave side ways.

    Then the compass worked. Only took 5 seconds to calibrate. I don't think it's permanent tho
    10-30-2015 09:18 PM
  17. JackInTheDust's Avatar
    The method for compass calibration demonstrated in the following video works quickly and reliably. I found that the method suggested in the Maps app did nothing at all. I have a replacement 5x on the way, but I tried to cancel the replacement after seeing the video.
    12-24-2015 11:50 AM
  18. boxodonuts's Avatar
    I just followed the tip in the video - to do the calibration quickly in all directions - and now my compass is all set. I rebooted and the calibration is still there.
    Thanks!
    12-26-2015 08:37 PM
  19. Benjamin Noffsinger's Avatar
    The method for compass calibration demonstrated in the following video works quickly and reliably. I found that the method suggested in the Maps app did nothing at all. I have a replacement 5x on the way, but I tried to cancel the replacement after seeing the video.
    This worked for me. The calibration had been off for months and driving me crazy and all attempts to calibrate using the spin on each of the three axis directions failed. Thank you.
    08-03-2016 09:13 AM
  20. ptkelly's Avatar
    Maybe I was sold something other than a Nexus 5x in a Nexus 5x box. I got out my old compass, fired up Google Maps and the little dot showing "You are Here" pointed north when the Nexus pointed north. Apparently, my compass is okay. But that's not half the problem. I don't have a problem with battery drain. I charge my batter every three days or so. I haven't had a problem with lagging or stuttering. My notifications do offer me the appropriate alternatives for reply or delete or whatever. My sound seems to be fine and I use my Bluetooth earphones to listen to music when I walk my dog. No problems there, either.

    So, maybe my Nexus 5x isn't really a Nexus 5x. Maybe it's something else that will run Android 7 beta 5. It's too small to be a Nexus 6p. Aha! It's the super-secret Nexus 6p mini.
    08-04-2016 11:57 AM
  21. Don_Henry's Avatar
    Maybe I was sold something other than a Nexus 5x in a Nexus 5x box. I got out my old compass, fired up Google Maps and the little dot showing "You are Here" pointed north when the Nexus pointed north. Apparently, my compass is okay. But that's not half the problem. I don't have a problem with battery drain. I charge my batter every three days or so. I haven't had a problem with lagging or stuttering. My notifications do offer me the appropriate alternatives for reply or delete or whatever. My sound seems to be fine and I use my Bluetooth earphones to listen to music when I walk my dog. No problems there, either.

    So, maybe my Nexus 5x isn't really a Nexus 5x. Maybe it's something else that will run Android 7 beta 5. It's too small to be a Nexus 6p. Aha! It's the super-secret Nexus 6p mini.
    I must have the same secret Nexus model that you do - since I have the same experiences that you do!

    NEXUS 5X ON AT&T ON 7.0 DP5 - Posted via the Android Central App
    08-04-2016 01:00 PM
  22. ptkelly's Avatar
    I must have the same secret Nexus model that you do - since I have the same experiences that you do!

    NEXUS 5X ON AT&T ON 7.0 DP5 - Posted via the Android Central App
    Keep it quiet or there'll be a high demand for the mini-Nexus 6p.
    08-04-2016 02:04 PM
  23. Jonathan Golan1's Avatar
    I just got my 5X yesterday and the compass seems to be screwed up. It starts off at least 60 degrees off and when I rotate the phone it sometimes jumps 90 degrees or more. It also changes when I go from having the phone parallel to the ground and then tip it up to perpendicular. This seems to happen with any app that displays direction. I've tried all of the figure eight and rotate in different axis maneuvers with no result.

    Any suggestions?
    i have solved the same problem by removing the magnets was seamlessly embedded in the phone case.
    08-14-2017 01:02 PM

Similar Threads

  1. Battery Issue
    By xmostwanted559x in forum Samsung Galaxy Note 4
    Replies: 19
    Last Post: 11-17-2015, 06:21 PM
  2. Screen/Power Button/Security Issues after Software Update
    By Cellidor in forum Samsung Galaxy S3 in Canada (Bell/Telus/Rogers)
    Replies: 3
    Last Post: 10-24-2015, 07:09 AM
  3. Finger print Issues
    By Grantxhenry in forum Ask a Question
    Replies: 1
    Last Post: 10-22-2015, 08:35 AM
  4. Note 5 Theme issues
    By android_boi in forum Samsung Galaxy Note 5
    Replies: 2
    Last Post: 10-21-2015, 08:24 PM
  5. Marshmallow update - USB car issues
    By DeeBee60476 in forum Android 6.0 Marshmallow
    Replies: 1
    Last Post: 10-21-2015, 02:04 PM
LINK TO POST COPIED TO CLIPBOARD