1. AC Question's Avatar
    Just got my brand new Nexus 5x on Project Fi yesterday.
    So far so good.
    Last night I configured my work outlook email by adding a new account and going thru the process.
    Everything synch'ed great..mail, calendar and contacts.
    Wait. Not so fast.

    This morning I bring up my contacts to find my friend's mailing address.
    The contact is there but none of the info like email or home address is there. Only the phone #.
    Ok. I think maybe i deleted that info in my main outlook client on my laptop. SO I fire up my laptop and bring up Outlook and go to Contacts and bring up the friend's contact info. Everything is still there. Email, phone, mailing address.

    Ok. So maybe this is just a one off. I pick random contacts on thr 5x and I find some have all the info like email, phone and mailing address and some just have th ephone #.

    WTF?

    i have removed the account and re-added it but still no go.

    Why is it only synching completely for some contacts and not for everyone?

    Any help greatly appreciated.
    12-04-2015 04:06 PM
  2. benhaube's Avatar
    It could be the formatting of the various contacts. Try checking the contacts that aren't syncing properly to make sure the information is correctly taged and not just under "Notes" or something like that.

    You could also try to manually sync the contacts and see if that helps. In the contacts app make sure the exchange account is selected. The only other solution if those don't work would be to export the contacts from your exchange account and import them either to the phone storage or to your Google account.

    I hope I was of some help. I have found Android's contact syncing to be pretty funky sometimes, so it's hard to really say what exactly is the issue.

    Posted via the Android Central app on my Nexus 5X with Project Fi
    12-05-2015 12:42 PM
  3. timeflieswhen's Avatar
    thanks very much.
    i suspected as much.
    Think my BB is more forgiving.
    12-07-2015 10:35 AM

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