1. jovaughton's Avatar
    I'm trying to take the photos and videos off my phone to free up some storage but when I plug the device into my laptop - it shows the Necus 5x folder as empty on my screen. Any tips please?
    Thanks, Jo
    01-18-2016 09:31 AM
  2. N4Newbie's Avatar
    After plugging in, turn the phone on and enter your pin/pattern if necessary. Drag down the notification bar and tap on "USB Connected" and then tap on File Transfer. (something like that; I may not recall the exact words correctly)

    You have to repeat this process every time you connect to your PC; it's not sticky.
    01-18-2016 09:52 AM
  3. jovaughton's Avatar
    That's worked! Thanks so much for your quick response.
    01-18-2016 10:16 AM

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