1. AC Question's Avatar
    I bought a new Nexus 5X; added it to my wife's Verizon account. Everything works fine but... I don't get notifications of any kind when someone leaves a voice mail. Verizon says it is the phone (of course).

    I can easily retrieve the messages *86...but I don't know that they even exist???

    Any help appreciated. richg99
    06-28-2016 07:16 AM
  2. dpham00's Avatar
    Mod Note, I will move this to the 5x forum for more visibility
    06-28-2016 08:03 AM
  3. bmac360's Avatar
    I had the same problem with my 5x. As I understand it has something to do with visual voice mail. I called Verizon Tech support, and asked them to move me from the Basic Visual Voice Mail to the Basic Voice Mail. Once they did that, and I restarted my phone everything worked. By going back to the basic voice mail, when someone leaves you a message you will get the little cassette notification to alert you.

    I wish that the basic Visual Voice mail would work, but at this time it does not. It sounds like it is a Verizon set up for it not to work correctly.

    I hope this might help you.
    07-06-2016 10:21 AM
  4. drvier8's Avatar
    I had the same problem with my 5x. As I understand it has something to do with visual voice mail. I called Verizon Tech support, and asked them to move me from the Basic Visual Voice Mail to the Basic Voice Mail. Once they did that, and I restarted my phone everything worked. By going back to the basic voice mail, when someone leaves you a message you will get the little cassette notification to alert you.

    I wish that the basic Visual Voice mail would work, but at this time it does not. It sounds like it is a Verizon set up for it not to work correctly.

    I hope this might help you.
    Yes. Call or go to the store and ask them to reset your account to basic VM. You will get the phone-looking notification when you get a VM. You have to dial in and enter PW. Verizon's visual VM doesn't work,

    If you don't want to listen to the call info every time, try this*:
    Try this after dialing *86 and entering your password:

    Press 4 - Personal Options
    Press 2 - Administrative Options
    Press 4 - Message Review options
    Press 2 - Envelope Info (Date/Time)
    Press 2 - To turn off/on envelope info

    Voice mail instructions PDF can be found here: http://forums.androidcentral.com/e?l...token=o6ny3V6C

    *tip from Synycalwon
    07-06-2016 04:57 PM
  5. bmac360's Avatar
    Thanks this is great! Worked perfect!
    07-06-2016 08:30 PM
  6. richg99's Avatar
    Thanks, Guys/gals??? I called Verizon tech support today. They tried every way to Sunday to get my Visual Voice mail to work with the Nexus 5X but nothing was accomplished. Got to give them A for effort.

    I had them do the " move me from the Basic Visual Voice Mail to the Basic Voice Mail" and I am in business!

    thanks to all of you who helped or tried to help. richg99
    07-14-2016 04:29 PM

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