1. cgfw201's Avatar
    Looks like a pretty common issue having searched here and elsewhere, however without an obvious fix.

    Had a 5X for 5 months, all good. However yesterday my Fprint scanner stopped working, some kind of 'Hardware not Working' message appeared on the lock screen and has since gone. The scanner is no longer listed in security options for locking the phone.

    I've done a hard and soft reset, and spoken to Google who recommended going to the retailer for a swap.

    Happy to just exchange it and get a new one, however Argos where I got it from are out of stock and not sure when they will get them back in (if ever) so an exchange isn't that easy.

    Is there an easy fix I've missed somewhere? It's an annoyance rather than a catastrophic failure, but having gotten used to the fingerprint unlock it's a pain not being able to use it any longer.

    other discussions include https://www.reddit.com/r/nexus5x/com...opped_working/

    https://productforums.google.com/for...ce=forum/Nexus
    10-13-2016 12:04 PM

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