1. Android Central Question's Avatar
    Hi.
    Several time a day when I am putting my finger on the fingerprint scanner, it says me that "finger moves to fast" but at that time I keep my finger on scanner but I don't move my finger at that moment and I don't know why it gives an error. So is it hardware or software related issue?
    Thanks.
    10-27-2017 07:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did your finger skip a bit at first when touching the sensor? That can lead to a "finger moved too fast" message.
    10-30-2017 05:35 AM
  3. Stephan Nshanyan's Avatar
    Thank you for your respond. No, I didn’t move my finger at all.
    10-30-2017 10:16 AM
  4. B. Diddy's Avatar
    Hard to say if it's hardware or software. You could consider reinstalling the firmware: https://www.androidcentral.com/how-m...s-android-beta
    10-30-2017 07:49 PM
  5. Stephan Nshanyan's Avatar
    Actually I upgraded my phone from 7.1.2 to 8.0.0 and the issue is still present. So I don’t think that reinstalling the firmware will help.
    10-30-2017 11:26 PM
  6. B. Diddy's Avatar
    Are you saying the fingerprint sensor was originally causing problems in 7.1.2, and updating to 8.0 didn't fix it? In that case, you're probably right -- it's more likely to be a hardware issue.
    10-31-2017 09:39 AM

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