1. Manoj Rathnam's Avatar
    when i try to call someone , after dialling their number my screen goes black and i cant able to see whether the call is in progress or disconnected . and i am unable to see the call duration or add a person for a conference call since my screen is going black and don't have the option to disconnect the call too .. is this a Bug or is there any setting is there for this issue to get sorted out . do help me in this guys , am having very bad times here with this issue .
    11-19-2015 06:52 AM
  2. N4Newbie's Avatar
    You probably have a screen protector covering the proximity sensor which is located just to the right edge of the earpiece, the purpose of which is to black out/disable the screen when you hold the phone against your ear and face.
    jojoe42 likes this.
    11-19-2015 08:09 AM
  3. JoeyZhao's Avatar
    Something must have triggered the proximity sensor during dialing/calling phase.

    If the issue is persistent then it must be the case. Also note if you have a magnetic holder for the phone, dont put it on the lower right corner on the back , it will shut your screen also.
    11-19-2015 10:06 PM
  4. welshmikie's Avatar
    Hi mate i had that issue with a glass screen protector. Had to get one with the correct cut outs
    11-20-2015 05:03 PM
  5. BluSurf's Avatar
    I had your problem two weeks ago. It drove me crazy for a few hours until I called Fi support. They were outstanding. Google had me remove the case and screen protector. They did not have the proper "cut outs". I contacted both companies since I purchased through Amazon and they already had the new "stuff" with proper cutouts shipping. They told me throw then away and the new stuff arrived already and work perfect.
    11-20-2015 06:44 PM

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