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  1. sevoman's Avatar
    Hey guys... just got my brand new black 6p delivered. Opened it up and examined it to see a defect near the top ridge where the plastic and metal meet. Looks like discoloration of the metal, almost as if it was filed down to expose the underlying metal. Pics attached.

    Should I return for a new one? Not sure if it's that big a of a deal, but it is brand new and now that I've seen it I can't un-see it. lol

    UPDATE: I decided to return it and filled out the request on the Google Play Store.... got an email 3 hours later asking if I could attache a few pictures of the scratch! That is a first! I sent them the photos.

    UPDATE 2: I sent them the photos and within 45 min got an email with an RMA and Return lable attached. Sent it back. Didn't order a new one. At least their customer service is good.
    Attached Thumbnails Brand New 6p - DEFECT - Should I return?-img_0001.jpg   Brand New 6p - DEFECT - Should I return?-img_0004.jpg   Brand New 6p - DEFECT - Should I return?-img_0005.jpg   Brand New 6p - DEFECT - Should I return?-img_0006_020916_011929_pm.jpg   Brand New 6p - DEFECT - Should I return?-img_0007.jpg  

    02-09-2016 03:26 PM
  2. tcmoon's Avatar
    Just got a replacement and screen has light scratches near the top, not horrible, but noticeable, it's going back...

    Posted via the Android Central App
    sevoman likes this.
    02-09-2016 03:59 PM
  3. LeoRex's Avatar
    Looks like there was a minor abrasion that took off the black finish.. functionally speaking, it won't make a difference... Did you have Nexus Protect on it? To be honest, if everything is running right and you aren't the type to obsessively check your phone for damage, I wouldn't worry about it.

    I mean, it's like getting your first scratch on your shiny new car... once you get that, you stop worrying so much.

    It all depends on the hoops you'll have to jump through to get a replacement. If you can get it replaced really quick and easy, get it replaced. If its a bit more of a pain, keep it.

    The most important question is; "Does it bother you?"
    sevoman likes this.
    02-09-2016 03:59 PM
  4. hallux's Avatar
    Are you putting a case on it? Most cases will cover that and only have the camera, flash and laser focus area exposed.
    02-09-2016 04:07 PM
  5. sevoman's Avatar
    Well... sort of does bother me. It's like the car analogy, yes getting the first scratch on a brand new car is one thing, but buying the car and then getting the keys and getting into it for the first time and seeing a scratch on the leather... sort of different. Also not functional but probably gonna see it and get annoyed now and then. I guess difference is scratching your own phone vs them sending you a scratched one from the factory. I just got it today, I'm sure a replacement would be easy, they would probably send it out next day and I'd send this back with the labels they provide. But from what I have read on this forum seems like they come with a variety of issues: yellow screens, bad speakers, other sorts of chips/scratches/cosmetic issues etc... If the new one comes and is also somehow defected then what? I send both back? ugh... I was so looking forward to 'moving in' to this phone and being done with it. lol
    02-09-2016 04:11 PM
  6. sevoman's Avatar
    No, not a case user on any of my phones.
    02-09-2016 04:12 PM
  7. Almeuit's Avatar
    I wouldn't say it is a defect -- more so the phone just got damaged either at the factory or during shipping. If it bothers you I would just ask for an exchange.
    sevoman likes this.
    02-09-2016 04:42 PM
  8. Cant Miss's Avatar
    The fact that you're here means it bothers you. Return it within the 14 day period as warranty does not cover cosmetic issues. After 14 days you may be stuck with it.
    sevoman likes this.
    02-09-2016 04:58 PM
  9. sevoman's Avatar
    Just got a replacement and screen has light scratches near the top, not horrible, but noticeable, it's going back...

    Posted via the Android Central App
    Did they ask you to send photos of the defects for either of your returns? I emailed a return request and they asked for photos.
    02-10-2016 12:50 AM
  10. Jdane07's Avatar
    Did they ask you to send photos of the defects for either of your returns? I emailed a return request and they asked for photos.
    Call them instead. When I told them my original had dings on the chamfered edges out of the box, they exchanged it with no questions asked. Of course my replacement had a side of the screen that was noticeably more yellow, so I ended up keeping the original one.

    Posted via the Android Central App
    02-10-2016 01:03 AM
  11. isdaako's Avatar
    It's a premium phone at a premium price, return it.
    libra89, sevoman and Dan TheMan86 like this.
    02-10-2016 04:21 AM
  12. Mittar Khalsa's Avatar
    So, why didn't you order a replacement? If you're put off by all the issues you read about on these forums, keep in mind that forums like this act like first line tech support. Most of what you see are issues that people are looking for resolution to. You won't hear from the vast majority of people who are absolutely in love with their 6P.
    PapaGary, hallux and libra89 like this.
    02-11-2016 09:54 AM
  13. Marius1919's Avatar
    the Nexus 6P is a gorgeous beautiful phone. I have the gray one. Its stunning, never used a case, and its full of scratches and dents and even chips. Dropped it multiple times on concrete and other surfaces, and its still beautiful (has a more industrial look). If you own a case it will keep it pristine and as new, but guess what? it also makes it ugly and you will forever look at a ugly phone not knowing the joy of having a beautiful artistic piece of tech, its like those guys that collect toys and never open the box to enjoy them, but unlike those guys, mine and yours will devalue by the next year, it will worth a fraction of what we paid for it. So does it still worth keeping a case knowing that in 12 month your brand new looking nexus 6p will worth only 20 - 30 $ more than my beaten up one, and if you subtract what you paid for the cover will be basically the same price. And also none of us will care, we will be the owners of brand new Lenovo Nexus 6PJ
    02-11-2016 06:10 PM
  14. sevoman's Avatar
    the Nexus 6P is a gorgeous beautiful phone. I have the gray one. Its stunning, never used a case, and its full of scratches and dents and even chips. Dropped it multiple times on concrete and other surfaces, and its still beautiful (has a more industrial look). If you own a case it will keep it pristine and as new, but guess what? it also makes it ugly and you will forever look at a ugly phone not knowing the joy of having a beautiful artistic piece of tech, its like those guys that collect toys and never open the box to enjoy them, but unlike those guys, mine and yours will devalue by the next year, it will worth a fraction of what we paid for it. So does it still worth keeping a case knowing that in 12 month your brand new looking nexus 6p will worth only 20 - 30 $ more than my beaten up one, and if you subtract what you paid for the cover will be basically the same price. And also none of us will care, we will be the owners of brand new Lenovo Nexus 6PJ
    I never have nor will I ever use a case on any of my phones. My belief, if I can't afford to replace it after a catastrophic drop, then I shouldn't even be using it in the first place. Haven't seen people walking around with their Rolex in a case on their wrist either.... products are meant to be used in doing so they become worn and torn and then you get a new one. The idea of re-sale value honestly comes down to how you count your money. If you count your money in shekels, then by all means I think you need a case so can get an extra $20 two years from now (rubbing hands together quickly while sniveling with a hunched back).

    As the OP, my issue was not that there was a scratch on my phone, it was that there was a scratch on my brand new phone from the factory. If I am to have scratches, dents, cracks on my phone then I want to be the one that put them there. Also, it is common knowledge that these phones, after the first batch go out, have a high rate of return. They have dedicated crews that sit there and inspect, polish, air clean and repackage these phones and sell again as new. There is NO law that says a returned item cannot be re-sold as new, as long as it has gone back to the original manufacturer and inspected. Best Buy cannot take a returned phone, repackage it and put it back on the shelf and sell as new, however when Best Buy sends a returned item back to the manufacturer, then the manufacturer can put that item back through QC and then sell as new again. Now here comes the tricky part... some of these returned phones DO have flaws... some from the factory and some from the person that returned it but the person accepting the return did not see the flaw as it was inconspicuous. Either way, they have a certain amount of known phones with minor flaws that they DO send out as a new purchase in the hope that no one will notice or perhaps not care to send it back. That is part of the business. Car dealerships do the same to brand new cars with a tiny touch up to a rock chipped paint... never letting the new owner know that it was touched up... perfectly legal.

    For me, I like to just do a quick once over anything I buy looking for obvious stuff. This particular scuff was noticeable right away and so it was too much to ignore. If it were a 50 dollar item then fine, but for close to 500 bucks... then yes, I do end up counting in sheckles
    02-11-2016 06:57 PM
  15. Angry_Mushroom's Avatar
    I wouldn't say it is a defect -- more so the phone just got damaged either at the factory or during shipping. If it bothers you I would just ask for an exchange.
    If I recall correctly, Google doesn't do exchanges. Just flat out returns, and that's within the 14 day period.
    02-11-2016 07:16 PM
  16. Evilnut's Avatar
    Some of us have to use cases. For one, if I didn't use a case on my phone I'd be replacing it every couple weeks probably because of my job. Number 2, I'm a very active outdoors person and I am constantly on the go camping, motorcycle riding, skiing, watersports, snowmobiles, hiking.... You get the picture. Just because you don't see a need in your life style for a case, doesn't mean that there's lots of us out there that really need a case or we would have phones that were destroyed very quickly. I also use a tempered glass screen protector. I've had a mobile phone since 1991. I've destroyed many of them and learned my lessons.

    Via the Android Central App
    02-11-2016 09:24 PM
  17. Almeuit's Avatar
    If I recall correctly, Google doesn't do exchanges. Just flat out returns, and that's within the 14 day period.
    If so you can return and buy again if you want. Same thing basically.
    02-11-2016 10:14 PM
  18. Adrian Zoltan's Avatar
    how do i even begin to respond to this? lol ... a case cost $20, in a year the difference between a beaten up 6p vs one in pristine condition will be much greater than that.

    if I was that clumsy, I'd definitely use a case ... "scratches, dents and chips" isn't a "gorgeous beautiful phone."


    and is "gray" the aluminum or graphite?
    the variant that I own is aluminium. about the pricing just think a bit... a brand new motorola nexus 6 is 200$, how much for a pristine looking second hand one (just looks new because it was used with covers and protections etc but used as much as the beaten up one)? lets just say half the retail price (if lucky, for a difference that small most people would buy new from store because of warranty etc)... 100$, and how much for a beaten up one .....70-80$, so yeah as sevoman pointed out mobile devices are not good investments from a financial point of view
    sevoman likes this.
    02-12-2016 05:17 AM
  19. LeoRex's Avatar
    (Mod note: let's try to keep things civil, differing opinions are OK, but don't insult someone because they have one)

    For me, resale value is, and has always been, the least of my concerns really. I've put a thin profile case on my graphite 6P to help with the grip. The 6P is a wee slippery and the case just makes it easier to hold with more confidence. It's not a question of worrying about paying for it if I drop and break the thing, I can... plus I got Nexus Protect with it when I purchased so its not even a factor really. My goal is to not drop it in the first place.

    Everyone has their own use case....that's important to remember here. For me, I've always been a function over form kind of person. The last phone I owned without using a case was a Nexus 5, because that sucker was wrapped in a grippy and very durable plastic body. Does the 6P look a bit more 'premium' or whatever adjective you want to use? Sure. But how the phone looks isn't very high up on my checklist. Now, that isn't to say that I am careless with the thing use it for shuffleboard practice, I try to take as good a care of it as I possibly can.
    sevoman likes this.
    02-12-2016 08:39 AM
  20. sevoman's Avatar
    that's your comical opinion.
    yeah, all good though!
    02-12-2016 11:26 AM
  21. LeoRex's Avatar
    topic's run its course.... OP's issue is resolved. Thanks all.
    02-12-2016 02:10 PM

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