1. AC Question's Avatar
    I have a Nexus 6P and really like the phone.However, I have real problem with call quality and dropped calls. I've done everything suggested as far as putting in a new sim, shutting off enhanced LTE mode,etc . I am on the Verizon network . I had Verizon "monitor" my calls for a week and log when the calls dropped, they have assured me it is not a Verizon issue. Further, I did not experience any of these call quality issues on my Samsung S4 on the Verizon network in the same "troublespots" . Google has replaced the phone, same issue. I have someone else on Verizon stand right next to me and they don't experience the same issues. A Verizon engineer speculated that it is because the Nexus is unlocked and as such, is not "optimized" for any network and searches for all cell towers which sometimes causes the dropped calls. Any thoughts or suggestions welcome and appreciated. Love the phone,but this is a real issue when using my phone for work.
    04-12-2016 08:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Wireless & Networks-More>Cellular Networks>Preferred Network Type​. What options do you have?
    04-13-2016 01:26 AM
  3. wwwjr's Avatar
    I'm on Verizon, but haven't had this call quality, connection issue. And I've had my Nexus 6p since December. My call quality has been excellent. Are you using a case?

    Posted via the Android Central App
    04-13-2016 09:48 PM
  4. Evilnut's Avatar
    I'm also on Verizon with my 6P. Excellent call quality & no drops for me. I've been on Verizon forever & this phone is as solid for calls as any I've ever had.

    Via the Android Central App
    04-13-2016 11:46 PM
  5. kjjb0204's Avatar
    For those without call issues - are you performing a factory reset after updates?

    I have random call drops and forced mute where people can't hear me speaking. I've done a reset after the Feb update but the problems were present before and after and since I went back to Verizon after short stints with Fi and ATT.

    Posted via the Android Central App
    04-14-2016 12:08 AM
  6. Evilnut's Avatar
    For those without call issues - are you performing a factory reset after updates?

    I have random call drops and forced mute where people can't hear me speaking. I've done a reset after the Feb update but the problems were present before and after and since I went back to Verizon after short stints with Fi and ATT.

    Posted via the Android Central App
    I got my phone right after the Christmas sale and I have never factory reset it. I do a cache partition wipe after an update though. I've never had any call quality issues on this phone and I am on the phone a lot for my work at job sites all over the place, sometimes very remote with weak signal too.

    Via the Android Central App
    04-17-2016 12:41 AM
  7. kjjb0204's Avatar
    I got my phone right after the Christmas sale and I have never factory reset it. I do a cache partition wipe after an update though. I've never had any call quality issues on this phone and I am on the phone a lot for my work at job sites all over the place, sometimes very remote with weak signal too.

    Via the Android Central App
    OK that's good to hear. I love my 6p but need to be on Verizon.

    Posted via the Android Central App
    Evilnut likes this.
    04-19-2016 11:13 AM
  8. pamelany80's Avatar
    I had this issue when I first got the phone at launch, I turned on advanced calling (volte) and it fixed the issue for me.
    mikemeek likes this.
    04-24-2016 02:10 AM
  9. Eclipse2K's Avatar
    I got my phone close to launch and I've had no issues on Verizon. I only do factory resets after big updates so until Android N hits I won't be doing one and so far it's been great.
    04-24-2016 03:20 AM
  10. mustang02's Avatar
    I had this issue when I first got the phone at launch, I turned on advanced calling (volte) and it fixed the issue for me.
    I turned it OFF to fix the problem. Have had my phone since Nov 5th.
    04-24-2016 07:23 AM
  11. pamelany80's Avatar
    Very strange.
    04-24-2016 06:51 PM
  12. Clifton Richie's Avatar
    I'm having call problems as well as I just purchased the phone. Should I switch the network to LTE/CDMA instead of global?

    Posted via the Android Central App
    04-26-2016 06:36 AM
  13. Eclipse2K's Avatar
    I'm having call problems as well as I just purchased the phone. Should I switch the network to LTE/CDMA instead of global?

    Posted via the Android Central App
    I always do that but I'm not sure it truly matters. Worth a try.
    04-26-2016 09:19 PM
  14. johnbid's Avatar
    I have been having this problem over the last couple of weeks as well. I've had my phone since December and it seems to be only recently. I have a Spigen case on my phone, and I had the preferred network set to LTE/CDMA, and the Enhanced 4G LTE Mode set to on. I'll try switching these one at a time to see if it helps and report back. I love everything else about this device. I hate to have to get rid of it but when it drops important business calls and I have to borrow my wife's iphone to complete them I might have to consider something else (Galaxy S7?).
    04-27-2016 06:08 AM
  15. Clifton Richie's Avatar
    Likewise, I had a Spigen case on it also but switched to a less cumbersome case... We shall see. I really don't want to go back to TouchWiz!

    Posted via the Android Central App
    04-28-2016 09:21 AM
  16. mikemeek's Avatar
    I also turned on hd calling and it fixed my phone,was about to stomp this phone glad I did not!
    05-01-2016 06:16 PM
  17. sstephen17's Avatar
    I got my 6P in November. I use Verizon in the greater Los Angeles area primarily. No issues with call quality or dropped calls but I should mention I don't make/take calls very often (less than five times a week on average).
    05-03-2016 02:21 PM
  18. TonyTheTech's Avatar
    I also have call quality problems on my Nexus 6P on Verizon. I can hear the callers clearly but they cannot hear me clearly. They say my voice gets garbled and drops ever fourth word. I tried turning on "Enhanced 4G/LTE Mode" but the call quality problems continue. I set my preferred network type to LTE/CDMA. I will be trying a factory reset next. This problem has persistent for a long time.
    Its frustrating as I have my Nexus 6P as my daily driver since last November and now I use a different cell phone (also on Verizon) as my default number which works great.
    I lost trust in the brand! I want a HTC or LG phone as my daily driver from now on and I will simple use Nexus devices as programming devices and not phones.
    09-28-2016 01:24 AM
  19. TonyTheTech's Avatar
    By the way I use no case so its not the carrier or the case that causing it
    09-28-2016 01:26 AM
  20. ccps's Avatar
    I have had the same issue since I have had the phone. Searched on and off until I came across this 2 months ago. No one complains anymore that I am breaking up. Disable the "voice privacy" and see if that helps. Apparently this adds a lot of overhead and actually hinders call quality. open the phone app. upper right 3dots touch it choose settings. next touch call and un check voice privacy. See how that works for you
    09-28-2016 05:47 AM

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