Netflix error -116

[Khushi Rochwani]

I have done literally every troubleshooting method offered on the site. I have formatted my phone too
But this still keeps popping up.

 

[Khushi Rochwani]

Netflix works fine on other phone if used from the same WiFi

 

[SpookDroid]

Have you tried booting up the device in Safe Mode? I wonder if there's a 3rd party app affecting it. Also, what about in another WiFi or on mobile data?

 

[GSDer]

Since Netflix IS a 3rd party app booting into Safe Mode won't do any good - you can't run it in Safe Mode. Looks like the OP has followed the suggestions at https://help.netflix.com/en/node/24849 - wonder what build of the OS is running? I'm on MOB30X, the latest August update, and Netflix (version 4.8.0 build 9019, just updated on August 3rd) runs fine.

That OS version is from my Nexus 7 (2013) tablet.

Running the Android 7.0 DP5 build (NPD90G) on my Nexus 6P, and Netflix seems to run fine there too.

 

[Khushi Rochwani]

Netflix runs fine on other phones with same WiFi. The problem has to be with my phone.

 

[Khushi Rochwani]

I have read that article and tried every troubleshooting method long back.

 

[Khushi Rochwani]

Marshmallow is running on my 6p.

 

[Khushi Rochwani]

Marshmallow is running on my 6p

 

[GSDer]

Does this error occur when you first start the Netflix app, or after you try to login? If you're not sure, go into Settings -> Apps -> Netflix -> Storage and then Clear cache and Clear data. Restart the Netflix app and see if you at least get taken to the main screen.

 

[SpookDroid]

Since Netflix IS a 3rd party app booting into Safe Mode won't do any good - you can't run it in Safe Mode. Looks like the OP has followed the suggestions at https://help.netflix.com/en/node/24849 - wonder what build of the OS is running? I'm on MOB30X, the latest August update, and Netflix (version 4.8.0 build 9019, just updated on August 3rd) runs fine.

That OS version is from my Nexus 7 (2013) tablet.

Running the Android 7.0 DP5 build (NPD90G) on my Nexus 6P, and Netflix seems to run fine there too.

Safe Mode prevents 3rd party apps from running at boot, but not from running. Once the OP opens Netflix, it'll be the only app that will run. If any other 3rd party app was interfering before, Netflix should run now.

 

[GSDer]

Safe Mode prevents 3rd party apps from running at boot, but not from running. Once the OP opens Netflix, it'll be the only app that will run.

Believe that if you like - Netflix doesn't even show up in the App Drawer when in Safe Mode

And if you open the Google Play Store in Safe Mode and look at your apps list, there's no way to open it from there either.

 

[SpookDroid]

Well I'll be damned! I stand corrected... you're right, I can't do that in an S7 Edge either. Mmm... I was certain you could launch 3rd party apps before. Sorry then, I guess you can't now! Thanks for the correction!

 

[Khushi Rochwani]

Done that a million times. It happens after i login.

 

[GSDer]

It happens after i login.

Netflix runs fine on other phones

Perhaps you've exceeded the maximum number of devices/logins associated with your account? You said you already performed a Factory Reset on your device, so it's unlikely to be the app itself or any app data stored on the phone itself.

You could try wiping the system cache in Recovery mode just to be on the safe side.

 

[Khushi Rochwani]

Perhaps you've exceeded the maximum number of devices/logins associated with your account? You said you already performed a Factory Reset on your device, so it's unlikely to be the app itself or any app data stored on the phone itself.

You could try wiping the system cache in Recovery mode just to be on the safe side.

No i can login with other devices except nexus 6p. I just wiped the system cache in recovery mode. It did not work

 

[GSDer]

Hmm, sorry - I don't have anything else to suggest. Netflix worked fine on my Nexus 6P, although I was running Android 7.x at the time I tried it (not 6.x as in your setup). The fact that the app only crashes after you login to your account leads me to believe it's a problem on the Netflix end of things but that doesn't really help you.