1. rbell2915's Avatar


    I just turned on my phone for the first time, and this popped up. I bought the phone brand new. How do I get past this?
    09-06-2016 02:58 PM
  2. Almeuit's Avatar
    It doesn't look like it was brand new then -- that means someone setup a PIN.
    09-06-2016 03:01 PM
  3. rbell2915's Avatar
    How can I fix it?
    09-06-2016 03:02 PM
  4. anon(5506951)'s Avatar
    How can I fix it?
    Try to do a factory reset through Recovery mode.
    09-06-2016 03:18 PM
  5. rbell2915's Avatar


    I tried putting it in recovery mode and this popped up?
    09-06-2016 03:21 PM
  6. Explicit's Avatar
    https://uploads.tapatalk-cdn.com/2016...9c696593a4.jpg

    I tried putting it in recovery mode and this popped up?

    1. If your device is on, turn it off.
    2. Press & hold the Volume down button. While holding Volume down, press & hold the Power button until the phone turns on. You'll see the word "Start" with an arrow around it.
    3. Press the Volume down button until you highlight "Recovery mode."
    4. Press the Power button to start recovery mode. You'll see an image of an Android robot with a red exclamation mark (you may also see "No command").
    5. Press & hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
    6. Press the Volume down button until you highlight "Wipe data/factory reset." Then press the Power button.
    7. Press the Volume down button until you highlight "Yes" (or "Yes - delete all user data"). Then press the Power button to select it.
    8. After the reset is complete, press the Power button to select "Reboot system now."
    9. When you're done, restore your data.


    https://support.google.com/nexus/answer/4596836?hl=en
    grydlok likes this.
    09-06-2016 03:32 PM
  7. anon(5506951)'s Avatar
    https://uploads.tapatalk-cdn.com/2016...9c696593a4.jpg

    I tried putting it in recovery mode and this popped up?
    Ok, now press and hold the Power button, and while holding it down, press Volume Up. Once you see the latest screen, scroll to Wipe Data Factory Reset, then choose Yes.
    09-06-2016 03:34 PM
  8. rbell2915's Avatar


    It worked!! Thank you!
    09-06-2016 03:38 PM
  9. anon(661246)'s Avatar
    I'd return it because it's not brand new
    09-06-2016 10:49 PM
  10. GSDer's Avatar
    I'd second that - if it was represented as a 'brand new' device someone lied to you. Who knows what else they lied about?
    09-07-2016 11:00 AM
  11. rbell2915's Avatar
    That's strange. It works fine and I'm happy now. 🤔
    09-07-2016 11:16 AM

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