1. jsarino's Avatar
    Let me preface this that my Nexus 6P is stock, except for running the Android 7.1.1 Dev Preview. Last night, my phone suddenly turned off, then rebooted into a boot loop. I managed to get it to the Recovery Mode screen, but when I choose it, it loads back up to the boot loop. I've shut it down and put it on a charger, but instead of just charging, it turns the phone back on, and back to that boot loop. I see Factory as an option, which I could assume means factory reset. Before I even go that route, any suggestions?

    As an aside, maybe it's a sign I should upgrade to the Pixel.
    11-08-2016 11:46 AM
  2. GSDer's Avatar
    I managed to get it to the Recovery Mode screen, but when I choose it, it loads back up to the boot loop.
    I'm somewhat confused - when you got to the Recovery mode screen were you at the screen with the Android guy laying down and the 'No command' text, or were you at the menu (where it offers, among other things, the option to wipe the system cache)?

    If the latter, did you actually wipe the system cache? If not you should go back and do that.

    If you power the device completely off and then connect a charger it should not turn itself on - that would be a bad sign.

    You could try a Factory Reset (after first wiping the system cache) if nothing else is panning out. Last would be flashing the stock firmware.
    11-08-2016 01:51 PM
  3. jsarino's Avatar
    I'm somewhat confused - when you got to the Recovery mode screen were you at the screen with the Android guy laying down and the 'No command' text, or were you at the menu (where it offers, among other things, the option to wipe the system cache)?
    I was at the Recovery Mode screen with the laying down Android guy. Of the various options, only the Reboot Bootloader and Power off functions as they should. But picking Recovery mode, Start, Factory, BP tools, and Barcodes takes me back to the loop screen.
    11-08-2016 03:28 PM
  4. GSDer's Avatar
    I was at the Recovery Mode screen with the laying down Android guy.
    This is not really Recovery mode - you can't do anything until you get into Recovery mode. Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.
    Of the various options, only the Reboot Bootloader and Power off functions as they should. But picking Recovery mode, Start, Factory, BP tools, and Barcodes takes me back to the loop screen.
    That's the Bootloader; although you can do other things there (when the device is working properly) the only thing to focus on now is getting into Recovery mode.
    jsarino likes this.
    11-08-2016 05:49 PM
  5. jsarino's Avatar
    This is not really Recovery mode - you can't do anything until you get into Recovery mode. Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.
    I don't know if you can see this, but I did get to the page where you press the power key to get to Recovery mode...


    But when you press the power key, it goes back into boot loop.
    11-09-2016 10:16 AM
  6. GSDer's Avatar
    Your picture/screenshot/attachment doesn't show up correctly.

    If you can't get to the Recovery menu there's nothing else I can suggest.
    11-11-2016 01:09 AM
  7. GSDer's Avatar
    Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.
    Oh, sorry - this should have read 'press-and-hold the Power button, then press-and-release the Volume Up button' - I was obviously sleeping when I typed the original message.

    You should be able to get into the Recovery menu.
    11-11-2016 04:48 PM
  8. javierlp's Avatar
    Had the same issue, sent the phone to Huawei for a repair and they still haven't gotten it back to me.

    http://forums.androidcentral.com/nex...own-issue.html
    11-21-2016 08:34 PM
  9. heliconz's Avatar
    Hi all -

    Just signed up to comment as I'm having exactly the same issue.

    Nexus 6P, Android Nougat.

    Essentially what OP is trying to describe is a complete bootloader/google logo loop. You cannot do much else. You CAN go into bootloader/fastboot, but any of the options from that screen (recovery mode, factory) just return to the endless boot loop.

    From what I've seen so far, fastboot is still accessible from the bootloader screen and it is possible to flash. However, after a complete factory image flash and multiple cache resets, I've not been able to proceed past the google logo loop.

    I attempted to fastboot boot into the latest TWRP recovery (remotely) to see if I could adb any of the information off of the device, but this also boot loops.

    Google support seem aware of this issue as they raised an order for a brand new Nexus 6P to be dispatched to me FOC. So I have approximately 14 days to send back the faulty device, which I will spend attempting to pull information off of the device.

    If you were rooted, you may want to try the Easus data recovery tool. Stupidly, I hadn't re-rooted after the 7 ug, so I cannot use this to verify if it is effective - Free Android Data Recovery Software - EaseUS MobiSaver Free for Android.

    Unofficial advice from Google support: You could also try tapping / knocking the power button. I have no clue why this would impact anything.

    Anecdotal advice found on the internet: Allow device to fully discharge. Connect charger, power on and it may get past the loop after 4 or so attempts.

    I'm currently attempting a 6.0.1 flash attempt as this has been show to rectify the issue in some instances, so I'll post updates as and when. In the meantime, I'd strongly advise anyone with this issue to get onto Google Support and get their replacement device shipped out, as support are aware of this issue and very accommodating.
    11-22-2016 06:12 AM
  10. jsarino's Avatar
    I should've updated this! In the end, I figured out that my warranty end date is 3 months past my purchase date when I looked up the serial number (via the Fastboot screen). Huawei confirmed this, and I sent mine in. I got it back a week later (I've had it for just under a week now). Huawei customer service wasn't clear though if what I got was a replacement device, or my original device reflashed. I can't even tell for sure because for one, the glass screen protector I had left on my device I got back is on this one. But then, while my IMEI was unchanged, my SN was changed. Hmmm...

    In any case, the stock OS is in, and it's running normally for the most part. My only complaint is that Google Now functionality has been wonky. At least I'm glad it's back. Rocking an Nexus 6 for the week felt so unwieldy, not to mention the wifi kept randomly dropping off.
    11-22-2016 09:04 AM
  11. javierlp's Avatar
    Well I finally received my replacement from Huawei.

    Seems like they swapped the internals since I now have a 64GB gold Nexus 6p (mine was a 32gb) but the back panel is the one from my original unit since I recognize two small scratches on it.

    They took almost 3 weeks, but hey, a free upgrade to 64gb? I'm not complaining.
    12-03-2016 11:02 PM
  12. jsarino's Avatar
    Well I finally received my replacement from Huawei.

    Seems like they swapped the internals since I now have a 64GB gold Nexus 6p (mine was a 32gb) but the back panel is the one from my original unit since I recognize two small scratches on it.

    They took almost 3 weeks, but hey, a free upgrade to 64gb? I'm not complaining.
    Not bad really. That's probably what they did with my phone's internals too, though I was already at 128 GB to begin with. The only way I know the casing part is still mine because I never removed the glass screen protector, and it's still on.

    In any case, glad to see that you have a working 6P again!
    12-04-2016 04:32 PM
  13. bossfan61's Avatar
    Similar problem here...

    I bought a Nexus 6P off craigslist and it’s now stuck on a boot loop. Screen stays on Google for 15 seconds, then reboots. I have no way of telling if Developer Options or USB debugging has been enabled as the phone will not go past the Google splash screen. When I press the Power and Volume buttons, I get the following choices:

    Start
    Reboot bootloader
    Recovery mode
    Power off
    Factory
    BP tools
    Barcodes

    In each case, when I choose one of the options, it just reboots again. However, when I’m on the "Android robot" screen, I also see the following information:

    BL: angler-03.62
    Baseband: angler-03.72
    Console: NULL
    Device is Locked
    Qfuse status: Enabled
    Download Mode: Disabled

    I am very computer literate and I have installed CyanangenMod a few times in the past. Is there any hope for me to find the stock firmware and get this phone back up and running? All feedback is greatly appreciated. Thanks!
    12-06-2016 12:05 PM
  14. jsarino's Avatar
    @bossfan61--I posted this a few spots above, but see if you can locate your serial number (SN) on your Fastboot screen. If you see it, go to Huawei's support page and plug in the numbers: 【Huawei Warranty Period Query】 - Huawei Support - Huawei Consumer BG. You might find there that you're still within the warranty period. If so, call 888-548-2934. They don't necessarily need proof-of-purchase, but they will ask for the SN or IMEI before they can act on it. If everything goes well, you will send your 6P to them for repair or replacement. It takes under a week (it did in my case). Post back on what you find out.
    bossfan61, GSDer and swebb like this.
    12-07-2016 08:52 AM
  15. bossfan61's Avatar
    Thanks for the contact info. Looks like Huawei will send me a shipping label to send it back for repair!
    jsarino likes this.
    12-08-2016 03:25 PM
  16. Johnpadwal's Avatar
    Hi,
    What if warranty period is expired? Me too facing loop reboot issue on my NEXUS 6P and running out of warranty. Tried contacting HUWAEI online support, they suggested to visit service center.

    Please help me!!
    03-18-2017 11:38 AM
  17. jsarino's Avatar
    Did you try my link a couple of posts earlier? What does it show for your warranty? What does Huawei mean by Service Center?
    03-19-2017 12:00 AM
  18. swebb's Avatar
    @bossfan61--I posted this a few spots above, but see if you can locate your serial number (SN) on your Fastboot screen. If you see it, go to Huawei's support page and plug in the numbers: 【Huawei Warranty Period Query】 - Huawei Support - Huawei Consumer BG. You might find there that you're still within the warranty period. If so, call 888-548-2934. They don't necessarily need proof-of-purchase, but they will ask for the SN or IMEI before they can act on it. If everything goes well, you will send your 6P to them for repair or replacement. It takes under a week (it did in my case). Post back on what you find out.
    Thanks for this information. My 6P got the boot loop a couple days ago. I thought I'd have to suck it up and buy a new phone until I found this thread. Mine is still under warranty for a couple of weeks, so I made the call and will be sending it back for repair. Pretty good customer service by Hauwei. I'm not the original owner but they didn't press me on it. So far, so good.
    03-27-2017 10:06 PM
  19. dryphi's Avatar
    Essentially what OP is trying to describe is a complete bootloader/google logo loop. You cannot do much else. You CAN go into bootloader/fastboot, but any of the options from that screen (recovery mode, factory) just return to the endless boot loop.
    This is exactly what is happening to me. Stock Nexus 6P, not rooted, latest OTA Android update.

    I'll leave my phone cycling to completely de-charge the battery all day today and check back after work. Any other ideas? What do you mean by "knocking" the power button?


    If you power the device completely off and then connect a charger it should not turn itself on - that would be a bad sign.
    Why would that be a bad sign? This is happening on mine.


    EDIT: I was able (finally) to get into the recovery screen. I wiped the cache partition and rebooted and still it goes into an endless bootloop. Should I try factory reset?

    I just checked my warranty on the Huawei website and apparently it expired 05/17. Funny that this issue would happen exactly two weeks after the warranty ended... Do you think they'll still take it?

    EDIT2: Chatted with Google support for two hours. Tried a factory reset which didn't help. Just checked and apparently this was purchased through Newegg on June 16, so it should still be under warranty! Google apparently won't honor the warranty (can't even find my phone in their system). Still waiting for an email back from Huawei (can't call without a working phone).

    Thanks all
    06-02-2017 09:27 AM
  20. Idan Hadad's Avatar
    Hi,

    Did you succeed solving that issue? My warranty has also expired. Huawei guys don't want to assist, Google as well.
    I don't know what other options I got...
    07-01-2017 06:52 AM
  21. LeoRex's Avatar
    Good chance that a referb unit will have a new/fresh battery installed in it. Seeing as they are taking battery replacements under warranty, sending out a unit with a tired battery would be counterproductive.
    07-02-2017 11:01 PM
  22. wynand32's Avatar
    Started happening on my Nexus 6P yesterday. Exactly the same symptoms. I'm out of warranty, so I guess I'll be hitting up Amex for my extended warranty options. Sometimes they just reimburse immediately, sometimes they require getting a quote for a fix. Crossing my fingers it's the former so I can get this resolved sooner rather than later.
    07-17-2017 11:10 AM
  23. St0rmykev's Avatar
    Unfortunately my Nexus 6p suffered the same fate this past Saturday. Was reading an article in chrome's web browser when it started it's bootloop. The phone was an absolute champ with zero issues before this bootloop occurred. Of course after being bounced back and forth between Google and Huawei the phone's warranty expired at the end of May and neither party is willing to do anything to make it right. Words can not express the level of frustration/disappointment that is felt after an experience like this. I'm thankful I still had a old very cheap Cricket phone I could fire back up to get by with for the time being, but it's pretty pathetic that simple cheap smartphone from Cricket lasts longer than a supposed "Flag Ship" device. This was my first ever Nexus/Google device and will be my last Google/Huawei product I ever will own unless one of them steps up and makes it right with not only myself, but with the others that are also in the same situation as I am.
    07-18-2017 12:06 PM
  24. WyattJ's Avatar
    Unfortunately my Nexus 6p suffered the same fate this past Saturday. Was reading an article in chrome's web browser when it started it's bootloop. The phone was an absolute champ with zero issues before this bootloop occurred. Of course after being bounced back and forth between Google and Huawei the phone's warranty expired at the end of May and neither party is willing to do anything to make it right. Words can not express the level of frustration/disappointment that is felt after an experience like this. I'm thankful I still had a old very cheap Cricket phone I could fire back up to get by with for the time being, but it's pretty pathetic that simple cheap smartphone from Cricket lasts longer than a supposed "Flag Ship" device. This was my first ever Nexus/Google device and will be my last Google/Huawei product I ever will own unless one of them steps up and makes it right with not only myself, but with the others that are also in the same situation as I am.
    Just got the update to Android 8.0 and this afternoon the bootloop began. And of course I'm 2 months out of warranty. Lucky for me I have an old Note 3 to hopefully switch to for the time being. Now to ponder what I'll replace my much loved 6p with.
    Yesterday 06:13 PM

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