1. werk2play's Avatar
    My Nexus 6P stopped being able to choose any options when I would call into my company help line. For ex. "Dial 1 for sales, or 2 for customer support".... This is my work phone and essentially renders it worthless to me. I do not want to factory reset because I don't believe that is the solution. I have sifted through other forums but not found a solution for this phone. Can anyone shed some light for me?
    02-09-2017 04:24 PM
  2. B. Diddy's Avatar
    Are you still hearing keypad tones when you press the numbers, or is it silent?
    02-10-2017 05:36 PM
  3. lordielordie's Avatar
    My Nexus 6P stopped being able to choose any options when I would call into my company help line. For ex. "Dial 1 for sales, or 2 for customer support".... This is my work phone and essentially renders it worthless to me. I do not want to factory reset because I don't believe that is the solution. I have sifted through other forums but not found a solution for this phone. Can anyone shed some light for me?
    This is a long shot, but give it a try:
    In the phone app, tap the three dot menu (top right) and select "Settings".
    In the Settings menu select "Sounds and vibration" ,
    and in that screen make sure the "Dial Tones" item is selected (ticked).
    B. Diddy likes this.
    02-13-2017 09:32 PM
  4. GSDer's Avatar
    I do not want to factory reset because I don't believe that is the solution.
    Fair enough. Have you tried booting into Safe mode to see if the behavior still occurs?
    02-13-2017 10:18 PM

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