01-06-2018 09:11 AM
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  1. ScottRx82's Avatar
    So, has anyone who has been promised a replacement Pixel for their 6P had their order shipped? I placed my order on September 14, but it still hasn't shipped.
    My replacement order was placed on Thursday 9/14 and is out for delivery today the 18th
    09-18-2017 10:17 AM
  2. TheDonJ77's Avatar
    I too placed an order on the 14th but it still shows as order placed, no movement and no shipping emails. Wonder wassup
    09-18-2017 10:28 AM
  3. TheDonJ77's Avatar
    If you placed your order on the 14th (Thursday) then the only working business day they had to ship was Friday. I doubt they work weekends and today (Monday is only 10am EST).
    I'm in the same boat as you, no movement as of the 14th.
    09-18-2017 10:28 AM
  4. kenpbuck's Avatar
    My replacement showed no shipping activity since the 14th but is now out for delivery. Must be some issue where initial pickup and shipping activity did not update.
    09-18-2017 11:06 AM
  5. mhettrich's Avatar
    UPS or FedEx?
    09-18-2017 12:09 PM
  6. louisstone's Avatar
    They're no longer issuing replacements and referring everyone to Huwai.

    Huwai is offering depot repair service out of Texas where they replace the battery and screen for $151. 7-10 business days is the stated turnaround time, but they acknowledge that it's all dependent upon how busy they are and transit time to Texas.
    09-18-2017 12:31 PM
  7. Timanator's Avatar
    After this phone I wouldnt want anything to do with Huawei.
    09-18-2017 01:33 PM
  8. bcbbanga4l's Avatar
    Has anyone received theres yet is it brand new or refurbished?
    09-18-2017 01:35 PM
  9. TheDonJ77's Avatar
    They're no longer issuing replacements and referring everyone to Huwai.

    Huwai is offering depot repair service out of Texas where they replace the battery and screen for $151. 7-10 business days is the stated turnaround time, but they acknowledge that it's all dependent upon how busy they are and transit time to Texas.
    Damn, wonder now if they will change it up and not send out the pixel.
    09-18-2017 02:36 PM
  10. gquiring's Avatar
    Has anyone received theres yet is it brand new or refurbished?
    Google is charging your credit card full retail for a new device ($869 + tax) so I would assume it's new. The charge goes away after they receive your 6P back. My email from Google also says new Pixel XL.
    09-18-2017 03:03 PM
  11. AnnDroid's Avatar
    Thanks for asking this questions. I'm having the same experience. The order says, "Ordered Sept 14th, Ships 15th, Delivery Sept 18th or 19th." Today is the 18th. Nothing. Crickets. I've called twice, they say, "You'll hear from our shipping dept within 24 hours."
    09-18-2017 03:33 PM
  12. TheDonJ77's Avatar
    Thanks for asking this questions. I'm having the same experience. The order says, "Ordered Sept 14th, Ships 15th, Delivery Sept 18th or 19th." Today is the 18th. Nothing. Crickets. I've called twice, they say, "You'll hear from our shipping dept within 24 hours."
    Hmmmmmm..........I did not like the sound of that.
    09-18-2017 03:59 PM
  13. mhettrich's Avatar
    Seems like a lot of people are in the same boat. Lots with the same situation on the 6P reddit as well.
    09-18-2017 04:02 PM
  14. bcbbanga4l's Avatar
    I received mine today. Waiting for the hold to come off before i open it though. Sending back device today
    09-18-2017 06:02 PM
  15. skinner1984's Avatar
    They're no longer issuing replacements and referring everyone to Huwai.

    Huwai is offering depot repair service out of Texas where they replace the battery and screen for $151. 7-10 business days is the stated turnaround time, but they acknowledge that it's all dependent upon how busy they are and transit time to Texas.
    Not true. I managed to get a replacement organised yesterday although I am in Australia.
    09-18-2017 08:52 PM
  16. kenpbuck's Avatar
    I received mine today. Shipped FedEx though it stated shipping info received until today when it showed on truck for delivery. I received a new retail packaged device with all the normal accessories.
    bcbbanga4l likes this.
    09-19-2017 01:06 AM
  17. ScottRx82's Avatar
    I received mine today. Shipped FedEx though it stated shipping info received until today when it showed on truck for delivery. I received a new retail packaged device with all the normal accessories.
    Did you receive a return kit/shipping label for your 6P? I received the replacement pixel yesterday but don't have either for my return.
    09-19-2017 06:02 AM
  18. gquiring's Avatar
    Did you receive a return kit/shipping label for your 6P? I received the replacement pixel yesterday but don't have either for my return.
    The shipping label is in your RMA email. They are attached PDF files you have to print.
    09-19-2017 06:58 AM
  19. bcbbanga4l's Avatar
    I had to contact google again for my rma stuff they never sent in prior emails. Sent back last night they issued refund for amount that they have in hold. Waiting for case and glass screen protector before trying out phone lol
    dyastrab likes this.
    09-19-2017 07:24 AM
  20. cdemot02's Avatar
    Same here sending a pixel xl. my 6p decided bootloader was a place to stay... Fun times
    09-19-2017 07:42 AM
  21. TheDonJ77's Avatar
    I received mine today. Shipped FedEx though it stated shipping info received until today when it showed on truck for delivery. I received a new retail packaged device with all the normal accessories.
    When did you place your rma order?? I placed mine on 9/14 and it hasn't moved from ordered yet. It was suppose to be delivered 9/18-19. Nothing yesterday and all no tracking info. Don't like this feeling.
    09-19-2017 07:43 AM
  22. flegma3124's Avatar
    When did you place your rma order?? I placed mine on 9/14 and it hasn't moved from ordered yet. It was suppose to be delivered 9/18-19. Nothing yesterday and all no tracking info. Don't like this feeling.
    I'm in exactly the same boat. Order placed on the 14th, delivery 18-19th, and hasn't changed from "ordered".
    09-19-2017 10:35 AM
  23. TheDonJ77's Avatar
    I'm in exactly the same boat. Order placed on the 14th, delivery 18-19th, and hasn't changed from "ordered".
    Ugh..........
    09-19-2017 11:36 AM
  24. mhettrich's Avatar
    Just chatted with Google support. I was told that the issue would be escalated to the shipping team and that I would hear back in 24-48 hours. Starting to suspect I'm not going to be seeing a replacement. I think too many people who didn't actually have issues with their devices tried to take advantage of what Google was offering. Those of us that actually have problems with their devices may pay the consequences of that.
    09-19-2017 12:26 PM
  25. flegma3124's Avatar
    Just chatted with Google support. I was told that the issue would be escalated to the shipping team and that I would hear back in 24-48 hours. Starting to suspect I'm not going to be seeing a replacement. I think too many people who didn't actually have issues with their devices tried to take advantage of what Google was offering. Those of us that actually have problems with their devices may pay the consequences of that.
    I was told the same thing yesterday. Haven't heard a thing.

    Edit: I was told just 24 hours
    09-19-2017 12:45 PM
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