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01-06-2018 09:11 AM
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  1. cdemot02's Avatar
    They are escalating it here too. I'm unfortunately stuck in bootloader mode so I wish we didn't have all these people fraudulently claim issues
    09-20-2017 07:28 AM
  2. Dan_B1979's Avatar
    Just come across this thread!

    I've had to speak to Google today re my N6P 32GB (unlocked, on Three here in the UK). Bought via Google quite a while back etc...

    It drops to 30% battery and then shuts off! Running Oreo with no non-Google Play apps, fully reset it, ran all native apps and didn't add any, ran it until 30% and then switched off again! A swine to get back on too, had to hold the power button down for ages etc

    Spoke to Google, they've emailed me to say I'll be sent an advance replacement and then send mine back, says I'll receive another N6P, fully refurbished to their high standards and with 2 years warranty...

    Wonder if that's exactly what I'll get?!
    09-20-2017 07:57 AM
  3. flegma3124's Avatar
    Called them again today asking if my order had been canceled. They assured me it's not and then sent me this:
    Attached Thumbnails Google is going to replace my 6P with a Pixel XL not in warranty!-cool.png  
    AnnDroid likes this.
    09-20-2017 08:06 AM
  4. gquiring's Avatar
    I contacted Google support today and did not get much of answer. My phone was ordered on the 15th, it was to ship on the 18th. Google support said they have opened an investigation on these Pixel XL orders. They told me I would have wait 24-48 hours for a reply. They would not tell me if the phone is in stock.
    09-20-2017 08:40 AM
  5. flegma3124's Avatar
    Whoohoo the phone finally shipped!!!

    Mod Note: Removed address and PII.
    AnnDroid likes this.
    09-20-2017 02:59 PM
  6. AnnDroid's Avatar
    Still waiting for mine to ship. I'm going out of town next week. I'm 100% positive it will arrive while I'm not home...
    09-21-2017 11:09 AM
  7. gquiring's Avatar
    I got an email today, it shipped!
    AnnDroid likes this.
    09-21-2017 12:26 PM
  8. AnnDroid's Avatar
    @gquiring, overnighted?
    09-21-2017 12:51 PM
  9. gquiring's Avatar
    @gquiring, overnighted?
    No, it's not coming till next week.
    09-21-2017 01:41 PM
  10. KWKSLVR's Avatar
    I did this a couple of days ago and got pawned off to Asurion, which is fine all things considered. They are sending me a 128GB Pixel for my 64GB 6p. Maybe it's a Pixel XL. I'm not really sure because their customer service rep seemed a little confused, but at a minimum, a 128GB Pixel is a generous replacement for the 6p.
    09-21-2017 09:34 PM
  11. Dconn1975's Avatar
    Google would only replace my Nexus 6P (128Gbs) with a 32gbs Pixel XL. I was 4 months out of warranty. They claimed that was all that was available for Canadians. Doesn't seem fair. I even offered to pay for the difference to upgrade to a 128gb Pixel, they said no. They said my only other option was to call Huawei. But I've heard they wont care either.
    What do you think I should do?
    I know Huawei won't do anything. I had a warranty issue with my honor 8 and I ended up just selling it instead of dealing with Huawei warranty.
    09-22-2017 12:10 AM
  12. Dconn1975's Avatar
    I'm definitely the minority here. I actually just purchased a brand new 64g Nexus 6p from a guy who never opened the box and I got mine for $150. I'm stoked as I actually like the 6p more than I do the Pixel XL. I like the 5.7 inch display better and the overall looks of the 6p better. Hopefully with my 6p being brand new that I won't have any battery issues. So far so good. I just got it today. It was totally dead when i opened the box but it has taken a full charge and holding it well too. I absolutely love my Nexus 6p and would not trade it for the world. Especially getting the deal of the century at $150 for a 64g brand new.
    09-22-2017 12:20 AM
  13. kpatel85's Avatar
    I placed mine on Sep 15 @8am for silver pixel xl 32 GB...called custormer service and they have escalated my case...and said they will reach out in 1-2 business days. Its been almost 48 hours since I contacted them and still no response. Getting impatient
    AnnDroid and shenmengy like this.
    09-22-2017 09:22 AM
  14. shenmengy's Avatar
    same here. I placed mine on Sept 15, called google once and emailed them twice, still no replies are made. If they are not shipping the replacement next week, i will be wondering if i should send my nexus 6p back, since we have a 21 day limit to send our old device back
    09-22-2017 11:18 AM
  15. KWKSLVR's Avatar
    I wouldn't return my phone until I had the new one in hand. They are probably low on supply and waiting for refurb units.
    09-22-2017 01:11 PM
  16. AnnDroid's Avatar
    Got in touch with them today..again. now its 5-7 business days. It's already been 10 days. I have a warranty. (Venting)
    09-24-2017 07:02 PM
  17. RellD05's Avatar
    I actually put my order in on the 14th and have been in limbo ever since. Are people finally getting theirs shipped?? I'm pissed because my phone actually IS having those issues. Can't even open Snapchat with the phone below 40% or the entire thing dies immediately lol smh
    09-24-2017 09:18 PM
  18. kpatel85's Avatar
    This is the email i got yesterday from them...
    "I finally found an information on your order. It is in our back order queue due to stock issue and there is no estimated time yet. Don't worry, it's already in the queue once there is an available device ready for you, we'll send you another email notification."
    09-25-2017 12:24 AM
  19. Dan_B1979's Avatar
    Just to update

    N6P received from Google today; looks to be brand spanking new with not a mark anywhere and fully sealed box/accessories etc!

    Just charging it now; wouldn't turn on initially but has been on charge for 15mins now and battery's at 20% after just turning it on

    Oreo downloaded, will go through that update and test with Accubattery

    Have been told that here in the UK; they have sufficient reserves of N6P's to replace like for like; they won't consider the Pixel XL until they're out of stock... Sods law haha
    09-25-2017 09:12 AM
  20. gquiring's Avatar
    My Pixel XL 128gig just arrived. Brand new with charger and cables.
    AnnDroid likes this.
    09-25-2017 10:14 AM
  21. kpatel85's Avatar
    My Pixel XL 128gig just arrived. Brand new with charger and cables.
    When did you place order? and is it silver?
    09-25-2017 10:26 AM
  22. KWKSLVR's Avatar
    This is the email i got yesterday from them...
    "I finally found an information on your order. It is in our back order queue due to stock issue and there is no estimated time yet. Don't worry, it's already in the queue once there is an available device ready for you, we'll send you another email notification."
    That's what I figured. I talked to them last Tuesday and haven't heard a thing since. They've got to have low stock allocated for this, considering the Pixel 2 is about to drop and you know they want inventory of the current Pixel on their website.
    09-25-2017 10:28 AM
  23. nathy321's Avatar
    Can anyone that has received a replacement Pixel XL please tell me how both front and back video cameras look in low lighting conditions because on mine it looks horrible compared to the 6P
    09-25-2017 11:06 AM
  24. gquiring's Avatar
    When did you place order? and is it silver?
    I ordered on Sept 15. It kinda looks like an iPhone from the front being all white, the back is silver.
    09-25-2017 11:07 AM
  25. shenmengy's Avatar
    Just got an email from google saying shipment's gonna made in 5-7 business days. Hopefully it is real. Just wondering do we have to return 6p with its original box? I lost the original box, idk if thats a problem
    09-25-2017 02:46 PM
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