Google is going to replace my 6P with a Pixel XL not in warranty!

[RellD05]

No email, I kept watching the Google store, it showed when it shipped.

Ah, gotcha. I ordered mine on the 14th, but is still showing a delivery date of "Sept 18-19". Just got the "5-7 days" email though, so hoping things move quickly. Told them that they could switch me to another color if it would make things move faster.

 

[gquiring]

Ah, gotcha. I ordered mine on the 14th, but is still showing a delivery date of "Sept 18-19". Just got the "5-7 days" email though, so hoping things move quickly. Told them that they could switch me to another color if it would make things move faster.

I wish I had a color choice, I really don't like the white front. It reminds me too much of an iPhone. My order was also stalled for days after the expected shipping date.

 

[kpatel85]

Ah, gotcha. I ordered mine on the 14th, but is still showing a delivery date of "Sept 18-19". Just got the "5-7 days" email though, so hoping things move quickly. Told them that they could switch me to another color if it would make things move faster.

Did they just email the 5-7 days randomly? or did you contact them?

 

[RellD05]

Did they just email the 5-7 days randomly? or did you contact them?

I was contacting the hell out of them. Once the 17th hit, and I saw it didn't ship, I knew something was wrong. First the ytold me to wait, then as my delivery dates passed by I called again. Then they told me they were "working on it" and gave me a direct email to a rep and told me about the "inventory issues".

Then a couple of days passed and I hopped back into a chat with them and they formally opened a ticket, stating that theyve gotten a very high amount of RMA tickets simultaneously.

It's frustrating because my phone literally dies at 40% without explanation. But I shouldnt have waited so long to contact them. Issue was going for months, but it wasnt until I read that it was widespread that I reached out.

 

[KWKSLVR]

It's not. Any time I've ever returned a phone, I've just sent it back in the box that the replacement was in.

 

[KWKSLVR]

I called just to check on status today, and XL's are still on backorder. Google is probably eating their lunch on this thing and I have a feeling that they are trying to wait for units they can refurb (from folks trading in for a Moto X4) instead of sending out completely new units. I know I could buy mine from Google right now.

 

[AnnDroid]

At this rate is accept a nicely discounted Pixel 2XL. they should be delivered within 3 weeks.

 

[gquiring]

I shipped my 6P back yesterday and already got a notice today that Google acknowledged the return. I had looked on my credit card prior to shipping it back and did not see a hold for the phone. I guess those holds probably go away if no settlement is ever done on them.

 

[kpatel85]

Phone just shipped! Ordered Sept 15th for 32 GB silver

 

[Insp_Gadget]

Mine just shipped, too. 128GB Silver.

 

[RellD05]

Just received this from Google Store support:

"I would like to inform you that your device will be delivered by Monday"

No tracking number just yet, but I'm sitting tight

 

[TheDonJ77]

Mine still hasn't shipped, ordered on the 14th, 128 GB silver............

 

[Dconn1975]

Did all of you get your 6p replaced with a pixel XL only if you purchased the 6p through the Google store? I wonder if they would replace mine with the 5 inch pixel as I don't care much for the XL. Has anyone tried this before? If not do you think they would allow me to get the 5 inch pixel instead of the XL? Any advice would be greatly appreciated. Also can someone provide me the link to who I actually email or do you actually call in and file your claim that way? Thanks.

 

[gquiring]

Did all of you get your 6p replaced with a pixel XL only if you purchased the 6p through the Google store? I wonder if they would replace mine with the 5 inch pixel as I don't care much for the XL. Has anyone tried this before? If not do you think they would allow me to get the 5 inch pixel instead of the XL? Any advice would be greatly appreciated. Also can someone provide me the link to who I actually email or do you actually call in and file your claim that way? Thanks.

If you did not buy your 6P from Google you won't get anywhere.

 

[Dan_B1979]

If you did not buy your 6P from Google you won't get anywhere.

This!

You didn't buy your N6P from Google; so they won't deal with you

 

[KWKSLVR]

I shipped my 6P back yesterday and already got a notice today that Google acknowledged the return. I had looked on my credit card prior to shipping it back and did not see a hold for the phone. I guess those holds probably go away if no settlement is ever done on them.

The hold timeframe is up to your bank. My credit union allows them for something like 2 business days. My 6p is a replacement for the first, the hold came and went before I had my replacement device in my hand.

 

[QuayDog17]

My original 6P had a defective accelerometer. So, contacted Google and they sent out a replacement about this time last year. I used it until it just couldn't hold a charge, and had to buy another device.

When I called Google, they just kicked me over to Huawei who wanted me to pay close to $200 to have it fixed. I'm not a happy camper. I'd have rather stuck to my 6P, but I don't want to pay a ton of money for a device that is already outdated. Though, I did love my 6P. I literally had one issue with it before the battery, and that was solved with a factory reset.

 

[AnnDroid]

No word on mine from the 14th either.

 

[Insp_Gadget]

My Pixel XL arrived. They ended up sending me a black one (brand new) instead of silver. Guess supplies are low. I put a case on it anyway, so I don't really care.

 

[RellD05]

My Pixel XL arrived. They ended up sending me a black one (brand new) instead of silver. Guess supplies are low. I put a case on it anyway, so I don't really care.

Did they give you a tracking number first or did it just show up?