1. ViperAlliance's Avatar
    Hello, whenever I try to send an image or a video, the menu that displays the photos/videos is showing unsupported media. I tried using Google Photos to send a photo but it displays a message that the file format is not supported. Even through they're all JPEG formats.

    Edit: I attached a screenshot of the menu. (Note that there are a few photos that are showing) but the majority of my gallery is not.

    Edit 2: this problem is also appearing in Google Allo..
    Attached Thumbnails WhatsApp is displaying unsupported photos-screenshot_20171206-192926.jpg  
    12-06-2017 10:38 AM
  2. GSDer's Avatar
    Not sure what to tell you - I just tried attaching a few photos using different methods within WhatsApp and all pictures were shown normally.

    You could try making a backup of your WhatsApp data then uninstall it and reinstall it and see what happens.
    12-06-2017 09:53 PM
  3. ViperAlliance's Avatar
    I tried that. Unfortunately it didn't work.
    12-07-2017 08:20 PM
  4. Tim1954's Avatar
    Try from the gallery side. Open the pic, tap share, tap whatsap..
    12-07-2017 09:05 PM
  5. GSDer's Avatar
    I tried that. Unfortunately it didn't work.
    I'd guess that something else got buggered up in the system. Time to consider a Factory Reset.
    12-08-2017 04:26 PM

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