1. Android Central Question's Avatar
    Nexus 6P - Recently, my phone volume changes to media as the default control, instead of the ringer volume. I fix this by turning the phone on and off, but for some reason, it happens again. I haven't been able to isolate what app is causing this. Is anyone having/had this problem, and found a fix for it?

    Thanks
    02-08-2018 06:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you saying that when the phone is idle on the homescreen, the Volume buttons still control Media, and not Ringtone volume?

    When this happens, tap the Recent Apps button and see which apps might still be open in RAM. Try swiping the recent ones away one by one, and see if the Volume button starts controlling Ringtone after each app is swiped away.
    02-11-2018 10:25 PM
  3. GSDer's Avatar
    Try booting into Safe mode - if the volume controls work normally there (controlling the ringtone volume) then you have some 3rd party application interfering with normal operation. Probably some media player or music streaming app.
    B. Diddy likes this.
    02-11-2018 11:11 PM
  4. Damo Rig's Avatar
    Hi B. Diddy,

    thanks for this. Tried it, and still randomly occurs
    02-14-2018 05:30 PM
  5. Damo Rig's Avatar
    GSDer, How do I go about booting in Safe mode?
    02-14-2018 05:31 PM
  6. B. Diddy's Avatar
    Here are the steps for Safe Mode: https://support.google.com/nexus/answer/2852139?hl=en
    02-15-2018 02:09 AM
  7. immobile's Avatar
    I had the same issue on my Note 8. On your phone it will probably have a different wordage as far as the target destination, but on my device I went thru Settings / Sounds and Vibration / "Use Volume Keys For Media". Then simply remove the Check Mark, providing it has a Check Mark in it.
    02-15-2018 03:21 AM
  8. GSDer's Avatar
    I went thru Settings / Sounds and Vibration / "Use Volume Keys For Media".
    Must be a Samsung specific setting - there's nothing like that in the Google Settings.
    02-15-2018 06:51 PM

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