1. Paul Mena's Avatar
    I bought my Nexus 6P from the Google Store shortly after it became available in November 2015. It's been a great phone - one that I hoped would never see the inevitable "end-of-life" announcements. Even after hearing that it would stop receiving all but critical Android updates, I saw no reason to replace it until very recently. About 2 months ago, the phone began to use an inordinate amount of battery over short periods of time with minimal usage. Now I can scarcely go more than a few hours without charging it.

    If not for the lack of Android updates, I would just try to replace the battery, but I've noticed a wide range of results in doing this oneself or through a third party. I realize I'm way past warranty, and should probably just bite the bullet and buy a newer phone, but all things considered, I'd just as soon keep it.

    So 2 questions come to mind: 1) what is Google's official policy toward Nexus 6Ps purchased from the Google Store with late-in-life battery issues, and 2) what have Nexus 6P owners typically done when faced with similar issues?

    I should add that the phone is running Android 8.1.0, last patched on 1/5/2018.

    Thanks in advance.
    04-05-2018 08:36 AM
  2. GSDer's Avatar
    You should contact Google Support directly first to see if you have any options through them; given the raft of battery related issues that have cropped up in the last 6 months or so it's not inconceivable that they may offer you some replacement/upgrade path.
    I was going to try UBreakIFix - seemed like a reasonable price to swap out the battery - just haven't been there yet.
    04-05-2018 06:46 PM
  3. Paul Mena's Avatar
    Thanks for the reply. I posted to a Google forum but should probably make an official inquiry instead. Ideally I'd like to keep the phone and get improved battery life, but if Google truly stops providing Android updates, I'll have to rethink my next move.
    04-06-2018 08:03 AM
  4. Johavihan's Avatar
    Another vote for UBreakIFix. I had them replace the battery about 6 months ago because my 6P suffered from spontaneous shut downs. They replaced the battery for $80 with same day service. The 6P has been rock solid since.

    If you want to keep getting security updates on your 6P, consider installing a custom ROM, like LineageOS.
    04-09-2018 12:20 PM
  5. Paul Mena's Avatar
    Johavihan - I'll check out UBreakIFix. Thank you for the suggestion.

    I'll also look into LineageOS. If I keep the phone, I'd certainly like to continue to get security updates.
    04-09-2018 12:42 PM
  6. TrackFan's Avatar
    When is google going to suspend updates for the 6P? I'm sitting on 8.1.0 with Security Patch Level April 1, 2018. I'm super happy with my 6P and battery life is still pretty good for me. At this point, if I started having battery issues I'd certainly look into ubreakifix. Don't see any reason to spend another $6-900 on a phone, yet.
    04-16-2018 04:34 PM
  7. Paul Mena's Avatar
    According to https://support.google.com/nexus/answer/4457705, Security Updates are only guaranteed through November of this year. Like you, I'm perfectly happy with my 6P apart from the battery issues, which might be due to the fact that the phone is over 2 years old. I'm thinking of replacing the battery and waiting until the Pixel 3 comes out, at which point I'll have a decision to make.
    04-16-2018 04:48 PM
  8. Paul Mena's Avatar
    I ended up bringing my phone to UBreakIfix in Needham, MA, and the battery was replaced in less than an hour for $79.99. Given that doing the replacement myself risked damage to the phone, I'm very happy with the results, as well as the guarantee. Best of all, battery use is back to normal, and I can keep the phone until I decide I need another.
    krazyatom likes this.
    04-21-2018 09:45 AM
  9. TrekkieMonster's Avatar
    For what it's worth, I'm another in the battery replacement club. I also bought my 6P in November 2015 and, aside from the battery issue, this is the best phone I've ever had. After some research, I decided to simply replace the battery last fall. At that time, Google had just started offering to replace 6Ps with Pixel 1s, but had not started offering to replace the batteries in the 6Ps yet. I had no interest in the Pixel 1, so had the battery replaced by a shop locally for $79, and I couldn't be happier. I'm fortunate that I've never experienced any of the other issues some have reported. And, unless other issues crop up, I'll definitely be keeping mine at least until Google ends the updates, and possibly longer, depending on what else may drop later this year or next. Best of luck.
    06-02-2018 06:46 AM
  10. greatgoogly's Avatar
    Hmm, I contacted the UBreakIFix shop in Hudson, MA and they say they refuse to do any work on a Nexus 6P. I bought mine in November of 2015 when it came out, Google swapped it out due to failing battery issues in April of 2017, but now Accubattery is reporting that he health of the batter has plummeted down to 90% in just the last month. I was hoping to limp it along until the Pixel 3's come out but fear the battery will be useless within the next couple months. Having trouble finding anyone who will replace the battery. Most cite that they don't have a good source for reliable batteries (I also think they are not crazy about the horror show that is actually replacing a 6P battery).
    06-12-2018 02:04 PM
  11. Nexus6Kowalski's Avatar
    Project Fi customer. At 2.5 years had the battery drain and rebooting (bootloop?) issues. I had the $5 protection plan...and about 6 months ago was about to cancel that. Glad I didnt. Google/Project Fi allowed me to exchange my Nexus 6P for a refurbished Pixel XL for $100. No hassle/no haggle.
    06-14-2018 05:35 PM

Similar Threads

  1. Replies: 2
    Last Post: 04-06-2018, 02:45 PM
  2. Battery dying extremely fast and can jumo from 75-0 in seconds
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-06-2018, 12:15 AM
  3. Unlocked N8 lag after update to Oreo.
    By jgraves1107 in forum Samsung Galaxy Note 8
    Replies: 3
    Last Post: 04-05-2018, 10:03 AM
  4. Replies: 0
    Last Post: 04-05-2018, 06:37 AM
  5. After oreo.. The share option icons are now very small?
    By magichoward in forum Samsung Galaxy Note 8
    Replies: 0
    Last Post: 04-05-2018, 02:05 AM