1. eabdhad's Avatar
    Dears,

    Below are some ADVICES when you encounter some DIFFICULTIES with nokia X:

    Try these fixes if, for example, your phone :
    - Freezes or does not switch on,
    - If apps are crashing,
    - If you have sound problems,
    - If the screen is blank

    !========================;
    1. Use Cleanup to close some of the running apps
    - Cleanup is a system tool published by Nokia and available for download from Nokia Store.
    - With it you can close some of the running apps and free system memory which will make your phone more responsive.

    2. Restart your phone
    - Power OFF your phone.
    - Remove the battery, put it back into the phone and Power it on.

    3. Stop or remove recently installed applications
    Some third-party applications may have QUALITY ISSUE and CRASH FREQUENTLY or EVEN ADVERSELY AFFECT the STABILIRT of your device.

    - If you are noticing such symptoms first try to clear the application data to eliminate the possibility of a memory glitch:
    - Go to Settings > Apps > Manage apps
    - Locate the offending application and tap on it
    - Clear data and Clear cache
    - If the application continues to misbehave you should uninstall it from your phone.

    4. Start your phone in Safe Mode
    - In Safe Mode, only a few essential system processes are allowed to run.
    - This allows you to see if a recently installed application is preventing your phone from starting properly
    - Power on your phone
    - When you hear the startup tone and Nokia logo starts flashing, press and hold the volume down button until the phone starts up.
    - If the phone is started in safe mode you will see the Safe text in the bottom left corner of the screen.
    -Once you have removed the offending application, power your phone off and back on to restart it in normal mode.

    5. Restore factory settings
    - If none of the above resolve the issues, reset your phone: Setting > Backup and reset > Factory reset.
    - Resetting the phone to factory settings will erase all your personal data and installed applications.
    - Make sure you have all your important data backed up before performing the reset.

    BR//
    09-01-2014 04:59 AM
  2. B. Diddy's Avatar
    Thanks for the tips!
    09-01-2014 05:24 PM

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