1. Reno Takamiya's Avatar
    I didn't know whether to put this in the "Android 8.0" forum or the "OnePlus 5/5T forum", but I've recently experienced apps either crashing or freezing altogether after updating to the newest version of Android. I usually see a slew of apps pop up with the "so and so stopped working" prompt unexpectedly, but the two I can think of right now is Marvel's Contest of Champion and Fate/Grand Order. The crashing prompt will pop up whenever I'm using the phone with other apps or if I've just barely turned the phone on from being off. (This could be due to the newest version of Android just having been officially released to the OnePlus 5 or the apps that I currently use just haven't been updated to support it.) I also had a moment where OnePlus's camera app froze on a picture I was trying to take. It wasn't a full freeze since I was able to back out of the camera and exit to the home screen. I also used Snapchat at one point and my phone unexpectedly turned off while using it. Although this could also be because my phone was about to die anyways. I was able to turn my phone back on and it still had 5% battery left from 15%.

    I've heard that people have used the "Recovery & Backup" method in settings or clearing the system cache which the second choice just sounds like a lot of steps to go through just to get to it. I don't know if either option will fix the issues I'm currently having and so that's why I decided to come here and ask. The only other thing I can think of doing is asking the customer support at OnePlus. I haven't really had an issue with getting help from them. I don't know if they'd be able to tell me anything different though.

    Any and all help is appreciated! Thanks.
    02-12-2018 09:31 PM
  2. newcollector's Avatar
    I didn't know whether to put this in the "Android 8.0" forum or the "OnePlus 5/5T forum", but I've recently experienced apps either crashing or freezing altogether after updating to the newest version of Android. I usually see a slew of apps pop up with the "so and so stopped working" prompt unexpectedly, but the two I can think of right now is Marvel's Contest of Champion and Fate/Grand Order. The crashing prompt will pop up whenever I'm using the phone with other apps or if I've just barely turned the phone on from being off. This could be due to the newest version of Android just having been officially released to the OnePlus 5 or the apps that I currently use just haven't been updated to support it. I also had a moment where OnePlus's camera app froze on a picture I was trying to take. It wasn't a full freeze since I was able to back out of the camera and exit to the home screen. I also used Snapchat at one point and my phone unexpectedly turned off while using it. Although this could also be because my phone was about to die anyways. I was able to turn my phone back on and it still had 5% battery left from 15%.

    I've heard that people have used the "Recovery & Backup" method in settings or clearing the system cache which the second choice just sounds like a lot of steps to go through just to get to it. I don't know if either option will fix the issues I'm currently having and so that's why I decided to come here and ask. The only other thing I can think of doing is asking the customer support at OnePlus. I haven't really had an issue with getting help from them. I don't know if they'd be able to tell me anything different though.

    Any and all help is appreciated! Thanks.
    Clearing the cache is no problem. Easy to do. Takes just a few minutes.

    1. Turn the phone off.
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache
    6. Yes
    7. Reboot
    Reno Takamiya likes this.
    02-12-2018 09:34 PM
  3. Reno Takamiya's Avatar
    Clearing the cache is no problem. Easy to do. Takes just a few minutes.

    1. Turn the phone off.
    2. Hold Power and Volume Down
    3. English (or pick any language that you want)
    4. Wipe data & cache
    5. Wipe cache
    6. Yes
    7. Reboot
    Sounds simple enough.

    Does "Step 4" mean that you'll be clearing all data on the phone? Apps, pictures, etc. I have Google Photos and most game saves should be in the cloud or connected to Facebook so that's not really an issue for me. I'm just curious. If that's the case though it might just mean taking some time to redownload all these apps again which might take some time.

    Second question: When you're in this mode is the touchscreen still useable or do you have to use the volume buttons to choose an option? It's my first time using it and I just want to make sure.

    Thanks for the quick response!

    EDIT: Just thought of something. Do you need to backup all the data and stuff first before trying this method?
    02-12-2018 09:45 PM
  4. newcollector's Avatar
    Sounds simple enough.

    Does "Step 4" mean that you'll be clearing all data on the phone? Apps, pictures, etc. I have Google Photos and most game saves should be in the cloud or connected to Facebook so that's not really an issue for me. I'm just curious. If that's the case it might just mean taking some time to redownload all these apps again which might take some time.

    Second question: When you're in this mode is the touchscreen still useable or do you have to use the volume buttons to choose an option? It's my first time using it and I just want to make sure. Thanks for the quick response!

    EDIT: Just thought of something. Do you need to backup all the data and stuff before trying this method?
    No. All your pics and data remain intact.
    02-12-2018 09:48 PM
  5. Reno Takamiya's Avatar
    No. All your pics and data remain intact.
    Good to know. I'll have to try it later and possibly post back if anything changes. Hopefully for the better. Thanks again for the help!
    02-12-2018 09:51 PM
  6. newcollector's Avatar
    Good to know. I'll have to try it later and possibly post back if anything changes. Hopefully for the better.

    Thanks again for the help!
    No pro let. Hope it works for you. Please post back the results.
    02-12-2018 09:52 PM
  7. Reno Takamiya's Avatar
    No pro let. Hope it works for you. Please post back the results.
    It's been about a day and here are the results. I noticed a prompt pop up for Fate/Grand Order the moment I had rebooted after clearing the cache yesterday. I thought that it'd be a one off but it seems to still be showing a couple "so and so app has crashed" boxes the moment I turn on my phone from having been shut down. These prompts don't appear while I'm using the app thankfully (at least when it isn't having an actual problem causing the app to crash or freeze) so I don't really think that it's anything to worry about. It's just more of an annoyance than anything else to see those prompts appear the moment I turn my phone on. I just didn't have an issue like this until I had updated my OnePlus 5 to Android Oreo. I also took a photo using the phone's camera app and a couple more using Snapchat and I didn't run into any of the same issues like I did before. So I guess that's something.
    02-14-2018 12:43 AM
  8. newcollector's Avatar
    It's been about a day and here are the results. I noticed a prompt pop up for Fate/Grand Order the moment I had rebooted after clearing the cache yesterday. I thought that it'd be a one off but it seems to still be showing a couple "so and so app has crashed" boxes the moment I turn on my phone from having been shut down. These prompts don't appear while I'm using the app thankfully (at least when it isn't having an actual problem causing the app to crash or freeze) so I don't really think that it's anything to worry about. It's just more of an annoyance than anything else to see those prompts appear the moment I turn my phone on. I just didn't have an issue like this until I had updated my OnePlus 5 to Android Oreo. I also took a photo using the phone's camera app and a couple more using Snapchat and I didn't run into any of the same issues like I did before. So I guess that's something.
    Well there's some improvement but we want perfection. I would contact through Twitter the OnePlus Help. Maybe they can give some better help.
    02-14-2018 07:17 AM
  9. Reno Takamiya's Avatar
    Well there's some improvement but we want perfection. I would contact through Twitter the OnePlus Help. Maybe they can give some better help.
    That's a good suggestion but I usually just use the Customer Support on OnePlus's website. They haven't really failed me except for the one time I had to switch from using the messaging app from OnePlus to another app called Textra just to be able to group message with people. I'll have to try contacting them later.

    Thanks for all the help!

    EDIT: I contacted customer support on their website and was told to do a hard reset. I did the hard reset and the prompts are still appearing. I guess I'll just have to live with it.
    02-14-2018 08:06 AM
  10. Randy McClellan1's Avatar
    I have the same issue and it's happening on an increasing number of apps. makes me think it's with app updates.
    02-18-2018 10:15 AM

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