1. TDUBS219's Avatar

    I have had a few customers come into my T-Mobile store with the T-Mobile variant OnePlus 6T indicating that the Phone application was crashing when you either open it or open it and select the Contacts tab. I was able to reproduce the issue and immediately began troubleshooting the device such as wiping the cache partition, clearing the Phone app and Contacts app cache; still no luck.

    What fixed the issue? I uninstalled the T-Mobile Visual Voicemail application and reinstalled it to the phone and it fixed the problem. Please note that you cannot just uninstall the VVM application, you have to reinstall it. I'm not too sure what is causing the issue itself or how they correlate with one another, but it worked. I'm sure with the update T-Mobile is pushing out soon that it will be fixed.

    ironass and Danoc like this.
    01-04-2019 09:15 PM
  2. ironass's Avatar
    Thanks for that TDUBS219!

    Have seen a number of posts on this issue, across the forums, and have posted links to your fix.
    TDUBS219 likes this.
    01-05-2019 05:42 AM
  3. X1tymez's Avatar
    I tired what you suggested. Sadly the problem still come back after awhile.
    01-05-2019 10:35 PM
  4. Danoc's Avatar
    Thank You! I was about to do a factory reset. Problem solved, for now I guess.
    01-16-2019 05:37 PM

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