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  1. scolab's Avatar
    I've got a OnePlus 6T from TMo that I just love. But suddenly Chrome stopped loading web pages when I'm on Wifi. They load fine with wifi off. Firefox loads pages either way. I've deleted cache, reinstalled, etc. No change.

    Any suggestions or anyone else seen this?
    02-25-2019 02:09 PM
  2. B. Diddy's Avatar
    Does this happen on any wi-fi network, or only a certain one?
    02-25-2019 02:54 PM
  3. scolab's Avatar
    Does this happen on any wi-fi network, or only a certain one?
    Home and work. I can't recall other networks.
    02-25-2019 07:40 PM
  4. B. Diddy's Avatar
    If Chrome's Data Saver is turned on, see what happens if you turn it off.
    02-26-2019 03:27 AM
  5. scolab's Avatar
    Data saver was off. Tried toggling it, but no change. Very odd.
    02-27-2019 12:47 AM
  6. B. Diddy's Avatar
    Was Chrome preinstalled? If so, what happens if you uninstall all updates?
    02-27-2019 02:14 AM
  7. scolab's Avatar
    Was Chrome preinstalled? If so, what happens if you uninstall all updates?
    I just uninstalled all updates. No change. Very odd. Thanks for trying to help.
    02-27-2019 09:09 PM
  8. B. Diddy's Avatar
    Well I'm stumped. Let me see if any of the other Ambassadors have an idea.
    02-27-2019 09:17 PM
  9. anon(391898)'s Avatar
    Try Settings - System - Reset Options - Reset Wi-Fi, Mobile, & Bluetooth
    02-28-2019 09:21 AM
  10. scolab's Avatar
    Done. No change.

    Very odd that it's only on Wifi, only Chrome. I flip off wifi, and pages load with no problems. With Wifi on, nothing loads in Chrome, but Firefox works just fine.
    03-01-2019 03:39 PM
  11. scolab's Avatar
    Try Settings - System - Reset Options - Reset Wi-Fi, Mobile, & Bluetooth
    Done. Same result.

    Pages don't load in Chrome using Wifi. Turn off wifi, pages load perfectly. Firefox loads pages no problem. Very odd.
    03-01-2019 03:41 PM
  12. Don_Henry's Avatar
    Have you considered uninstalling/reinstalling Chrome?
    03-01-2019 09:55 PM
  13. B. Diddy's Avatar
    The OP already mentioned it.
    03-01-2019 10:58 PM
  14. scolab's Avatar
    Finally found the problem! For some reason under Settings > Apps & Notifications > Data Usage Control, Chrome was set to Data Only. No idea how or why, but set it to "Allow" and all is well.

    Thanks for your help, guys!
    Attached Thumbnails Chrome not working on Wifi. Works on Data, and Firefox works either way.-14690.jpg  
    mattkerwin24, B. Diddy and ironass like this.
    03-02-2019 04:04 AM
  15. B. Diddy's Avatar
    Woohoo! Thanks for sharing the solution.
    03-02-2019 01:37 PM
  16. EzzaofSmeg's Avatar
    Finally found the problem! For some reason under Settings > Apps & Notifications > Data Usage Control, Chrome was set to Data Only. No idea how or why, but set it to "Allow" and all is well.

    Thanks for your help, guys!
    Just had the same issue so thanks for the heads up on this, the real question is how that got changed
    08-30-2021 09:12 AM

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