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09-23-2021 11:25 AM
35 12
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  1. Android Central Question's Avatar
    Last night I got a warning on my phone that the storage is full and functions may no longer work. When I looked at storage details it showed me that 70GB of storage is taken up by apps. There are 77 apps on my phone, meaning they'd have to average nearly a gigabyte each to take up this much space, and there's only one that comes anywhere close. Looking deeper, I see that "Media Storage" shows as an app taking up just over 60GB - equivalent to the actual media that's on the device. It looks like this is being counted twice (as media and as an app) causing the phone to think it's full when it's not.
    Phone details:
    Model: One Plus 9
    Android Version: Android 11
    Build Number: Oxygen OS 11.2.8.8.LE5AA
    Kernel Version: 5.4.61-qgki-g3cfe691
    Android Security Update: 2021-07-01
    09-22-2021 02:50 PM
  2. SpookDroid's Avatar
    App file sizes aren't the only thing that makes up an app, though. Temporary downloads, media files (for games, for instance... those don't show as 'media' on your phone, but aren't part of the game install size), etc. OS also takes up space.
    09-22-2021 04:09 PM
  3. Plics1998's Avatar
    App file sizes aren't the only thing that makes up an app, though. Temporary downloads, media files (for games, for instance... those don't show as 'media' on your phone, but aren't part of the game install size), etc. OS also takes up space.
    I'm accounting for all of those things.
    When I look at the space used by a given app, it shows me App size, User data, and Cache. One of the system apps is "Media Storage" and the User data for that app is all the media I have stored (the number exactly matches and changes if I add or remove media). The OS is counting the size of that app (all three parts as I've just described) and is also counting stored media towards the total used storage on the device.
    09-22-2021 05:25 PM
  4. Javier P's Avatar
    I'm accounting for all of those things.
    When I look at the space used by a given app, it shows me App size, User data, and Cache. One of the system apps is "Media Storage" and the User data for that app is all the media I have stored (the number exactly matches and changes if I add or remove media). The OS is counting the size of that app (all three parts as I've just described) and is also counting stored media towards the total used storage on the device.
    Welcome to the forums. Clear the trash in the Gallery app and see if it makes a difference. It can be found at the bottom of the Collections tab.

    https://mobile.twitter.com/ArtemR/st...72474894176256
    mustang7757 likes this.
    09-22-2021 08:12 PM
  5. Plics1998's Avatar
    Welcome to the forums. Clear the trash in the Gallery app and see if it makes a difference. It can be found at the bottom of the Collections tab.

    https://mobile.twitter.com/ArtemR/st...72474894176256
    I have disabled the Gallery app on this device because I use a different photo organizer (whose cache I have cleared). I enabled it to see if there's any trash to clear, but there isn't.
    09-22-2021 10:09 PM
  6. mustang7757's Avatar
    Hi, welcome to AC!

    What size memory your phone has?
    09-22-2021 10:26 PM
  7. Plics1998's Avatar
    Phone is 128GB.

    Storage breakdown shows 68 GB of apps.
    When I click on that, set it to show system apps, I find a total of 7.3 GB of apps + 60.78 GB of "Media Storage". I've seen it stated elsewhere that "Media Storage" is a purely virtual number and doesn't actually occupy space, but here I see it included in the total storage used by apps.
    I also see 2.7 GB of photos, 57 GB of music, and .9 GB of files for a total of 60.6 GB. I assume there's some rounding error that accounts for the other .18 GB.
    That means that Media Storage is being counted twice and showing my device as full when it is not.
    09-22-2021 10:45 PM
  8. mustang7757's Avatar
    Can u post a screen shot just block any personal information, your not rooted?
    09-22-2021 10:47 PM
  9. Plics1998's Avatar
    Can u post a screen shot just block any personal information, your not rooted?
    What exactly do you want to see a screenshot of?
    It is not rooted.
    09-22-2021 11:03 PM
  10. mustang7757's Avatar
    What exactly do you want to see a screenshot of?
    It is not rooted.
    Your storage Information
    09-22-2021 11:04 PM
  11. Plics1998's Avatar
    Here's a screenshot. It shows the same information I just described.
    Attached Thumbnails Phone is showing storage full when it's not-screenshot_20210922-210527.jpg  
    09-22-2021 11:10 PM
  12. mustang7757's Avatar
    Here's a screenshot. It shows the same information I just described.
    Thank you , when u tap on other apps does it take you to another menu ?
    09-22-2021 11:11 PM
  13. Plics1998's Avatar
    Yes. It takes me here.
    Attached Thumbnails Phone is showing storage full when it's not-screenshot_20210922-211207.jpg  
    09-22-2021 11:13 PM
  14. mustang7757's Avatar
    OK music and audio is legit 57gb correct?

    Now we have to figure why other apps showing so much .


    Try this app from play store and see if it says same or finds other folders .


    https://play.google.com/store/apps/d...roid.diskusage
    09-22-2021 11:16 PM
  15. mustang7757's Avatar
    Media storage shows in apps 60gb , but you have music and audio 57gb strange
    09-22-2021 11:19 PM
  16. Plics1998's Avatar
    Media storage includes photos and videos and files. As I've shown above, it adds up.
    09-22-2021 11:23 PM
  17. mustang7757's Avatar
    Also check in your stock file manager any duplicate with media files , maybe try copy or move ?
    09-22-2021 11:23 PM
  18. Plics1998's Avatar
    DiskUsage shows this:
    Attached Thumbnails Phone is showing storage full when it's not-screenshot_20210922-212126.jpg  
    09-22-2021 11:24 PM
  19. mustang7757's Avatar
    Media storage includes photos and videos and files. As I've shown above, it adds up.
    OK, but why it goes over to apps section, so double check files manager
    09-22-2021 11:24 PM
  20. mustang7757's Avatar
    The photo organizer you use does it have trash bin ?
    09-22-2021 11:27 PM
  21. Plics1998's Avatar
    The photo organizer you use does it have trash bin ?
    It does not.
    09-22-2021 11:29 PM
  22. mustang7757's Avatar
    It does not.
    You check file manager any duplicate files there ?
    09-22-2021 11:30 PM
  23. Plics1998's Avatar
    You check file manager any duplicate files there ?
    I checked and can't find any.
    09-22-2021 11:30 PM
  24. mustang7757's Avatar
    I checked and can't find any.
    Somewhere something duplicate with that media file in apps list , check hidden files you stop using One Plus gallery but check its garbage bin what is that app reporting?
    09-22-2021 11:39 PM
  25. mustang7757's Avatar
    Give disc storage app little more time to pick up more information also
    09-22-2021 11:41 PM
35 12

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