1. kevybhoy14's Avatar

    Can you help my new tablet when charging it doesn't go higher than 31% and when I try to turn it on it cuts off and I don't know what to do.

    Can anyone help please

    01-06-2015 01:40 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! How old is the device? Did this suddenly happen, or has the battery been acting strange leading up to this?

    It sounds like the battery is failing. If the device is still under warranty, contact Samsung.
    01-07-2015 12:21 PM

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