1. riskybzns's Avatar
    Just got this a month ago and just now finally hooking it up to my WIN 7 pc and it's not detecting it. Idea's why? Thanks!!!
    12-17-2016 08:53 PM
  2. B. Diddy's Avatar
    When you connect via USB, swipe down the notification panel and tap the USB icon. Make sure it's set to MTP (or possibly File Transfer). Then look for the device again in Windows Explorer.
    12-17-2016 09:01 PM
  3. riskybzns's Avatar
    Sorry for the delay. My desktop isn't even recognizing it when I plug it in.

    Not detecting RCA 11 galileo-20161218_110554.jpg
    12-18-2016 08:21 PM
  4. riskybzns's Avatar
    Hate when it rotates pics when it wasn't taken like that!!!
    12-18-2016 08:21 PM
  5. B. Diddy's Avatar
    Have you tried using other USB cables? Also, make sure you're plugging it into a native USB port on the computer, and not a hub.
    12-19-2016 12:59 AM
  6. riskybzns's Avatar
    Tried 2 different cables and I'm plugging them directly into the desktop.
    12-19-2016 08:24 AM
  7. anon(632115)'s Avatar
    Is anything showing up in Windows device manager?
    12-19-2016 08:56 AM
  8. riskybzns's Avatar
    Is anything showing up in Windows device manager?
    Not detecting RCA 11 galileo-usb-pic.jpg
    12-19-2016 08:59 AM
  9. anon(632115)'s Avatar
    Whether the device is seen as unrecognised, if so you can then get Windows to download any drivers that are required
    12-19-2016 09:02 AM
  10. riskybzns's Avatar
    See above

    I tried doing an update on it and got nothing.

    They think it's a bad tablet. I'm wondering if I got to buy one of their own darn usb cables. I know samsungs can act wonky at times and not work with other devices.
    12-19-2016 09:09 AM
  11. B. Diddy's Avatar
    What happens if you right click the Unknown USB Device in the Device Manager? What options do you get? Is there an option to search for drivers?
    12-19-2016 02:15 PM
  12. riskybzns's Avatar
    I'll have to try again, but I did try updating and it done nothing. Pretty sure it would have searched for drivers then would be my guess.

    Not detecting RCA 11 galileo-usb1.jpg
    12-19-2016 07:48 PM
  13. B. Diddy's Avatar
    How about Uninstalling the device, unplugging it from the computer, then connecting it again?
    12-21-2016 09:24 PM
  14. riskybzns's Avatar
    Done it and shows the same results in post 12
    12-23-2016 05:04 AM
  15. B. Diddy's Avatar
    It's probably bad hardware. I doubt RCA would require proprietary cables. RCA is essentially an off-brand these days, and their devices are probably sourced from some generic manufacturer in China.
    12-23-2016 03:59 PM
  16. riskybzns's Avatar
    I doubt RCA would require proprietary cables.
    I doubt it as well, but when I seen that they sold the USB cables on there that got me thinking that they just might. I'm going to get it replaced and if have the same issues as this one I got now then I'll just get my money back.
    B. Diddy likes this.
    12-24-2016 12:35 AM
  17. maddpiratekidd's Avatar
    you need male to male for the RCA Galileo pro
    01-13-2017 09:29 PM
  18. riskybzns's Avatar
    you need male to male for the RCA Galileo pro
    Did nothing when I connected the 2.
    01-26-2017 08:43 AM
  19. plb4333's Avatar
    Did nothing when I connected the 2.
    Let me guess, you didn't enable USB Debugging in your tablet settings? This is a requirement for this to work. I'm shocked not 1 person mentioned this, good grief...
    03-25-2017 02:17 AM
  20. coupdeforce's Avatar
    Has anyone found a way to connect this with USB Debugging turned on?

    Support claims that you can choose "MTP USB Device" from "Portable Device" in the device drivers list, but I don't have that category in the list.
    01-02-2018 08:09 PM

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