If you weren't already thinking about switching away from Red Pocket after they cut their data down to 1 gig, listen to this. TL;DR version: Red Pocket stopped my data on their 1 gig plan even though I've only used less than 200 MB this service month.
Early in July I decided to say "what the hell" and renew my service for another month on the newer 54.99 "unlimited" plan. Red Pocket was a decent company, I thought, and I figured I could get by on the one gigabyte.
I bought a pin off CallingMart and entered it in. On the 26th my service renewed for another month.
On the third of this month (about one week since I started the plan) I noticed my Galaxy Nexus was having some trouble receiving data. At first I was pissed off at my phone but my girlfriend suggested "maybe you just wasted your data."
Not possible, I figured, since according to my phone's data tracker I had only used something like 190 MB since my service renewed on the 27th. I checked Red Pocket's site though and they said my remaining data was 0 MB.
Now, this was clearly wrong, as my phone reflected, but I thought there had to be a rational explanation, something they could fix for me. Maybe with the plans changing, my data didn't reflect correctly.
I got on the horn with one of their live chat reps and explained my problem. His response? "It says here you used all your data so you used all your data." He then gave me a lecture about turning off background data, streaming, blah blah blah.
I asked him if he had a record of my data use by day and he said he'd send me one. The report I received, though, was a list of when I had received or sent text messages.
I feel embarrassed for having recommended RP to so many people. I even considered becoming one of their dealers. With no data off Wi-Fi for this month, though, I think I'm going to defect to Straight Talk.
Early in July I decided to say "what the hell" and renew my service for another month on the newer 54.99 "unlimited" plan. Red Pocket was a decent company, I thought, and I figured I could get by on the one gigabyte.
I bought a pin off CallingMart and entered it in. On the 26th my service renewed for another month.
On the third of this month (about one week since I started the plan) I noticed my Galaxy Nexus was having some trouble receiving data. At first I was pissed off at my phone but my girlfriend suggested "maybe you just wasted your data."
Not possible, I figured, since according to my phone's data tracker I had only used something like 190 MB since my service renewed on the 27th. I checked Red Pocket's site though and they said my remaining data was 0 MB.
Now, this was clearly wrong, as my phone reflected, but I thought there had to be a rational explanation, something they could fix for me. Maybe with the plans changing, my data didn't reflect correctly.
I got on the horn with one of their live chat reps and explained my problem. His response? "It says here you used all your data so you used all your data." He then gave me a lecture about turning off background data, streaming, blah blah blah.
I asked him if he had a record of my data use by day and he said he'd send me one. The report I received, though, was a list of when I had received or sent text messages.
I feel embarrassed for having recommended RP to so many people. I even considered becoming one of their dealers. With no data off Wi-Fi for this month, though, I think I'm going to defect to Straight Talk.
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