I live in alsaka, and as such was unable to order the aio SIM kit to my address. I had to use a friend's address in Texas and he forwarded it to me. When I recieved the activation kit, I went online to their website to activate it. I put in my assigned phone number and order number to do this, but it said the service was tempoarily unavailable. I tried several times with the same result. I then put the SIM card into my phone, an HTC one branded to Att. I recieved a signal and it showed the carrier as AIO wireless. I tried to make a call and an automated voice responded that my phone was not activated and that it would help me activate, but unfortunately their offices were closed. I went back to the website and tried to activation procees again. This time it gave me a message, activation successful. I went back to the phone to make a call, but once again the automated voice tells me it's not activated. At this point I gave up for the night.
The following day I called customer service. I spoke with a rep named Sandra. She was very polite and well spoken. She also could not activate my line, so she told me to take out the SIM card and turn the phone off. Since I was speaking to her with the phone I wanted activated, she asked for an alternative number so she could call me back. I gave her my current Att number and hung up. She called me back in five minutes, as promised. Unfortunately it still didn't work. She now says she will give me a case number and open a case with technical support, and that it may take up to 48 hrs to resolve.
12 hours later I recived a text on the phone saying that all should be working now, and it was. 12 hours after that, the customer rep called me to inquire if it was working. This is great customer service.
Att is not strong in my city, so I have about 3 bars all the time. The internet speed is about 3mb average. My plan is the $40 one with only 250mb of fast data, and after that it slows down for u limited.
Sent from my HTC One using Tapatalk 2
The following day I called customer service. I spoke with a rep named Sandra. She was very polite and well spoken. She also could not activate my line, so she told me to take out the SIM card and turn the phone off. Since I was speaking to her with the phone I wanted activated, she asked for an alternative number so she could call me back. I gave her my current Att number and hung up. She called me back in five minutes, as promised. Unfortunately it still didn't work. She now says she will give me a case number and open a case with technical support, and that it may take up to 48 hrs to resolve.
12 hours later I recived a text on the phone saying that all should be working now, and it was. 12 hours after that, the customer rep called me to inquire if it was working. This is great customer service.
Att is not strong in my city, so I have about 3 bars all the time. The internet speed is about 3mb average. My plan is the $40 one with only 250mb of fast data, and after that it slows down for u limited.
Sent from my HTC One using Tapatalk 2