1. Paul Cartwright's Avatar
    Hi. I've had my pixel-c since they first came out. never had a problem. Yesterday i got the message 'pin required after device restarts'. I use the same pin (a million times) to unlock my screen but never seen this before and i can't get access to my pixel. Please help me!!

    paul
    07-04-2019 11:11 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The device will always ask you for your lockscreen PIN after a cold restart. But it should be the same PIN you use to unlock your screen. Are you absolutely sure you're entering it correctly? Have you tried using the onscreen keyboard rather than the hardware keyboard (in case your hardware keyboard is malfunctioning)?
    07-05-2019 12:00 AM
  3. Paul Cartwright's Avatar
    Yes using the same pin. I've used the same pin for the last 3 years and never had a problem. It's very strange. I use the onscreen keyboard (dont have a hardware one).
    07-05-2019 02:14 AM
  4. B. Diddy's Avatar
    See if this also happens in Safe Mode: https://support.google.com/pixelphon.../2852139?hl=en
    07-05-2019 10:54 AM
  5. Paul Cartwright's Avatar
    Had to do a factory reset in the end. Luckily most of the apps were backed up. Thanks for the help anyhow.
    B. Diddy likes this.
    07-05-2019 02:57 PM
  6. B. Diddy's Avatar
    Glad it worked -- weird that it happened in the first place.
    07-05-2019 07:14 PM
  7. rmbowie's Avatar
    Glad it worked -- weird that it happened in the first place.
    Not weird at all, this is a common problem on the pixel c that has been reported from the start, well before end of life of the device.

    The common "solution" is a factory reset. Typically this results in users leaving the device unlocked..
    09-21-2019 02:53 PM
  8. B. Diddy's Avatar
    Ok, hopefully doesn't happen to mine!
    09-21-2019 03:36 PM

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