Dex not finding my tv

[Brew Swayne]

I have a Samsung QN55Q6FNA TV and a Note 20 5G.

I've been using Dex with this TV without issue for the last few months, but this morning when I tried to connect with Dex, my phone initiated the connection, then said the connection was lost and to start over. Now my TV doesn't even show up for Dex to connect to.

Checked to make sure my TV is up to date (it is) and my phone has no available updates either.

Anyone else have this issue or know what I can do to fix it?

 

[Kizzy Catwoman]

Try clearing the cache on the Dec app and restart your TV.

 

[Brew Swayne]

Try clearing the cache on the Dec app and restart your TV.

Probably should have included that I cleared cache and restarted both devices in my original post.

Dex does keep finding my Roku TV (which is in another room), but my Samsung is still a no show on the list.

 

[mustang7757]

[Moved this to Dex forum]

 

[jagrlover]

[Moved this to Dex forum]

Where is the Dex forum? I've got some issues with it and could probably find some help there.

 

[jagrlover]

Try clearing the cache on the Dec app and restart your TV.

How do you do that? Dex doesn't show up as an app for me.

 

[mustang7757]

Where is the Dex forum? I've got some issues with it and could probably find some help there.

https://forums.androidcentral.com/forumdisplay.php?f=1642

 

[Brew Swayne]

How do you do that? Dex doesn't show up as an app for me.

Settings/Apps

From there, you have to tap on the Filter and Sort icon, which looks like a down arrow next to hamburger lines.

Then you need to toggle on Show System Apps

From there, scroll down to Samsung Dex.

 

[Brew Swayne]

Still haven't found a solution for this either. Any and all suggestions would be great.

Thanks.

 

[Brew Swayne]

[Moved this to Dex forum]

Didn't even realize there was a Dex forum. Thanks.

 

[mustang7757]

Didn't even realize there was a Dex forum. Thanks.

Yeah its hidden

 

[Brew Swayne]

Yeah its hidden

Ahhhh...a secret forum. And I'm on the inside!!! Did I just join the Illuminati?

 

[mustang7757]

Ahhhh...a secret forum. And I'm on the inside!!! Did I just join the Illuminati?

Hahaha , if you tap the category More andriod Goodness then tap Chrome books & More it's in there .

 

[jagrlover]

Hahaha , if you tap the category More andriod Goodness then tap Chrome books & More it's in there .

I really like Dex, glitches and all. Is there any way that you could move the forum to the Samsung forum? It would get a lot more love if it was more visible. Just my 2¢.

 

[mustang7757]

I really like Dex, glitches and all. Is there any way that you could move the forum to the Samsung forum? It would get a lot more love if it was more visible. Just my 2¢.

It's in the process of being moved to Samsung forums, thanks to @Bla1ze

 

[Gayle Lynn]

Sometimes updating my Samsung TV software is a mistake... My apple tv4k+ use to turn on the TV when I woke up TV4K and it stopped doing it. Small matter but have to use a 2nd remote to turn in tv now, unless there is a setting that got changed (never did with past updates).

My PC just got a new DeX 2.0 update. First time I plugged in Samsung phone it installed a driver and program. Added a Quick Panel DeX icon also. I think

 

[L0n3N1nja]

Do you have another device you can try casting to the TV? It would help isolate whether the phone or the TV is the problem right now.

 

[Kizzy Catwoman]

Hi, do you use smart view to connect to your TV?

 

[Brew Swayne]

Do you have another device you can try casting to the TV? It would help isolate whether the phone or the TV is the problem right now.

Yes, I have a Hisense Roku TV that also shows up as an available device and connects just fine.

 

[Brew Swayne]

Hi, do you use smart view to connect to your TV?

Generally no, but it does function properly.