02-14-2021 01:57 PM
26 12
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  1. Brew Swayne's Avatar
    Brew Swayne
    I have a Samsung QN55Q6FNA TV and a Note 20 5G.

    I've been using Dex with this TV without issue for the last few months, but this morning when I tried to connect with Dex, my phone initiated the connection, then said the connection was lost and to start over. Now my TV doesn't even show up for Dex to connect to.

    Checked to make sure my TV is up to date (it is) and my phone has no available updates either.

    Anyone else have this issue or know what I can do to fix it?
    02-13-2021 10:09 AM
  2. Kizzy Catwoman's Avatar
    Kizzy Catwoman
    Ambassador
    Try clearing the cache on the Dec app and restart your TV.
    02-13-2021 10:16 AM
  3. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by Kizzy Catwoman
    Try clearing the cache on the Dec app and restart your TV.
    Probably should have included that I cleared cache and restarted both devices in my original post.

    Dex does keep finding my Roku TV (which is in another room), but my Samsung is still a no show on the list.
    02-13-2021 10:26 AM
  4. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Moderator
    [Moved this to Dex forum]
    02-13-2021 10:46 AM
  5. jagrlover's Avatar
    jagrlover
    Originally Posted by mustang7757
    [Moved this to Dex forum]
    Where is the Dex forum? I've got some issues with it and could probably find some help there.
    mustang7757 likes this.
    02-13-2021 01:37 PM
  7. jagrlover's Avatar
    jagrlover
    Originally Posted by Kizzy Catwoman
    Try clearing the cache on the Dec app and restart your TV.
    How do you do that? Dex doesn't show up as an app for me.
    02-13-2021 01:37 PM
  8. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Originally Posted by jagrlover
    Where is the Dex forum? I've got some issues with it and could probably find some help there.
    https://forums.androidcentral.com/fo...lay.php?f=1642
    jagrlover likes this.
    02-13-2021 01:43 PM
  9. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by jagrlover
    How do you do that? Dex doesn't show up as an app for me.
    Settings/Apps

    From there, you have to tap on the Filter and Sort icon, which looks like a down arrow next to hamburger lines.

    Then you need to toggle on Show System Apps

    From there, scroll down to Samsung Dex.
    jagrlover likes this.
    02-13-2021 01:49 PM
  10. Brew Swayne's Avatar
    Brew Swayne
    Still haven't found a solution for this either. Any and all suggestions would be great.

    Thanks.
    02-13-2021 01:50 PM
  11. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by mustang7757
    [Moved this to Dex forum]
    Didn't even realize there was a Dex forum. Thanks.
    mustang7757 likes this.
    02-13-2021 01:51 PM
  12. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Originally Posted by Brew Swayne
    Didn't even realize there was a Dex forum. Thanks.
    Yeah its hidden
    02-13-2021 01:52 PM
  13. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by mustang7757
    Yeah its hidden
    Ahhhh...a secret forum. And I'm on the inside!!! Did I just join the Illuminati?
    mustang7757 likes this.
    02-13-2021 01:54 PM
  14. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Originally Posted by Brew Swayne
    Ahhhh...a secret forum. And I'm on the inside!!! Did I just join the Illuminati?
    Hahaha , if you tap the category More andriod Goodness then tap Chrome books & More it's in there .
    Kizzy Catwoman and jagrlover like this.
    02-13-2021 01:56 PM
  15. jagrlover's Avatar
    jagrlover
    Originally Posted by mustang7757
    Hahaha , if you tap the category More andriod Goodness then tap Chrome books & More it's in there .
    I really like Dex, glitches and all. Is there any way that you could move the forum to the Samsung forum? It would get a lot more love if it was more visible. Just my 2¢.
    mustang7757 likes this.
    02-13-2021 03:31 PM
  16. mustang7757's Avatar
    mustang7757
    Trusted Member
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    Originally Posted by jagrlover
    I really like Dex, glitches and all. Is there any way that you could move the forum to the Samsung forum? It would get a lot more love if it was more visible. Just my 2¢.
    It's in the process of being moved to Samsung forums, thanks to @Bla1ze
    jagrlover and Bla1ze like this.
    02-13-2021 04:39 PM
  17. Gayle Lynn's Avatar
    Gayle Lynn
    Sometimes updating my Samsung TV software is a mistake... My apple tv4k+ use to turn on the TV when I woke up 🍎 TV4K and it stopped doing it. Small matter but have to use a 2nd remote to turn in tv now, unless there is a setting that got changed (never did with past updates).

    My PC just got a new DeX 2.0 update. First time I plugged in Samsung phone it installed a driver and program. Added a Quick Panel DeX icon also. I think
    02-13-2021 04:45 PM
  18. L0n3N1nja's Avatar
    L0n3N1nja
    Do you have another device you can try casting to the TV? It would help isolate whether the phone or the TV is the problem right now.
    02-13-2021 04:53 PM
  19. Kizzy Catwoman's Avatar
    Kizzy Catwoman
    Ambassador
    Hi, do you use smart view to connect to your TV?
    02-13-2021 06:27 PM
  20. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by L0n3N1nja
    Do you have another device you can try casting to the TV? It would help isolate whether the phone or the TV is the problem right now.
    Yes, I have a Hisense Roku TV that also shows up as an available device and connects just fine.
    02-13-2021 11:14 PM
  21. Brew Swayne's Avatar
    Brew Swayne
    Originally Posted by Kizzy Catwoman
    Hi, do you use smart view to connect to your TV?
    Generally no, but it does function properly.
    02-13-2021 11:15 PM
  22. Kizzy Catwoman's Avatar
    Kizzy Catwoman
    Ambassador
    Originally Posted by Brew Swayne
    Generally no, but it does function properly.
    OK.
    02-13-2021 11:37 PM
  23. Brew Swayne's Avatar
    Brew Swayne
    Ok, so I'm not sure wth happened overnight, but this morning everything appears to be working just fine.
    02-14-2021 09:11 AM
  24. jagrlover's Avatar
    jagrlover
    Originally Posted by Brew Swayne
    Ok, so I'm not sure wth happened overnight, but this morning everything appears to be working just fine.
    Have you recently updated your OS? I recently updated to 11 from 10 and the first few times I used Dex my physical keyboard would stop working. A few restarts seem to have resolved that issue.
    02-14-2021 09:42 AM
  25. Brew Swayne's Avatar
    Brew Swayne
    Nope. Last update I had for my phone was a few weeks ago and I've used Dex probably a half dozen times without issue (until yesterday) since then.
    02-14-2021 10:32 AM
  26. jagrlover's Avatar
    jagrlover
    Originally Posted by mustang7757
    It's in the process of being moved to Samsung forums, thanks to @Bla1ze
    Thanks. That was quick 👍
    mustang7757 likes this.
    02-14-2021 01:25 PM
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