1. Comrade71's Avatar
    I bought the Samsung Galaxy A5 only a week ago and within a few days received a warning that I had insufficient space to install new apps from the Play store. I found that very strange considering the phone has 32 GB's of storage and there were only 30 or so apps installed (maximum size of them combined would be around 1.5GB's) I read up on this and found out if I move the apps to 'Phone storage' this would save space, indeed it did, when I moved an app that was 100MB's in size I then noticed 1GB had freed up in my 'Internal Storage', I moved 15-20 apps like this and noticed this freed up another 7-8GB's ? To me this is very strange but maybe that's the system newer phones use ?

    It does not solve the problem though and recommendations to delete data for each app or empty the cache worked and somehow freed 3-4 GB's.

    When I first open 'Storage' for about 1 second the grey bar shows it to be at about 25GB's (see image 1) and then it reads as about 3-4GB's which is correct. Something is amiss though I think.

    Why do I have an 'Internal Storage' and a 'Phone Storage' is the drive in this phone partitioned ? The SD card is the only storage which reads correctly. Is this a glitch and do I need to update from Kitkat 4.4 to Lollipop 5.1 ? I have done a hard reset already and it did not help.

    Basically I am asking if this is normal ?

    Image 1. Storage shows like this for about 1 second.

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-1.jpg

    and then reverts to this.

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-2.jpg

    Phone storage with many apps installed on it.

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-3.jpg

    SD card appears to be the only storage facility that reads correctly.

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-4.jpg

    My Files app shows the correct amount of data.

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-5.jpg

    Samsung Galaxy A5 - Storage is showing incorrect amount of data, why is it doing this?-6.jpg
    06-18-2015 01:15 PM
  2. anon8380037's Avatar
    Hello. Is the A5 available with 32gb memory?
    Do you have a 32gb sd card installed?

    Try an app like Genuine Galaxy, Phone Spec or Antutu for device information.
    Comrade71 likes this.
    06-18-2015 01:32 PM
  3. Comrade71's Avatar
    It's my wife's phone and so I didn't pay much attention until she brought this issue to my attention. It seems there is no 32gb version, which makes it all the more mind boggling as the SD card installed is only 2gb in size and is solely for music and backup.

    I shall download the apps you recommended as I am now a little concerned about it's authenticity. Thankfully we have the 1 year warranty and receipt from the shop it was bought.
    anon8380037 likes this.
    06-18-2015 02:11 PM
  4. anon8380037's Avatar
    It's my wife's phone and so I didn't pay much attention until she brought this issue to my attention. It seems there is no 32gb version, which makes it all the more mind boggling as the SD card installed is only 2gb in size and is solely for music and backup.

    I shall download the apps you recommended as I am now a little concerned about it's authenticity. Thankfully we have the 1 year warranty and receipt from the shop it was bought.
    Good luck.
    Seems the original Phone Spec is no longer (not Specs), and not sure about Genuine Galaxy now.

    Spec Device is a good one, and the Antutu tests also read your device.
    (don't take the Antutu tests and comparisons too seriously, they vary and just a bit of fun)
    06-18-2015 02:58 PM

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