01-13-2016 07:31 AM
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  1. BenBush's Avatar
    BenBush
    my phone is a Samsung galaxy A5. last night it was working perfectly fine but when i went to use it this morning it wont let me swipe to unlock it
    01-13-2016 01:51 AM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Hi, have you tried hard resetting the device to see if that works?
    01-13-2016 03:30 AM
  3. BenBush's Avatar
    BenBush
    yh i've tried that didn't work. The two touch buttons at the bottom the back button and the one you use to close apps they both work its just the screen thats not working
    01-13-2016 06:06 AM
  4. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    It sounds like the screen is damaged somehow. Have you got it wet or dropped it recently?
    01-13-2016 06:12 AM
  5. BenBush's Avatar
    BenBush
    no it was on my desk when i went to bed when i woke up i went to use it and i couldn't unlock it as the touch screen wasn't working thers no way it could have gotten wet
    01-13-2016 06:20 AM
  7. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    strange. There isn't much more assistance we can give, as it definitely sounds like a hardware issue. Speak to the place you bought the phone from, they might be able to assist. Or speak to the manufacturer to see if the device is still under warranty, they might fix it for you free of charge.
    01-13-2016 06:26 AM
  8. BenBush's Avatar
    BenBush
    ok thanks for all the help
    the tall guy likes this.
    01-13-2016 07:31 AM
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