1. AC Question's Avatar
    I bought this A5 on 27.5.16. I got locked out of finger print recognition as I forgot my password, I called Samsung and they told me to reboot it and restore factory settings, I have 3 Gmail accounts all of which I have checked and double checked the passwords for. all 3 are showing my A5 as a new phone and asked me to confirm my ID etc.
    I have had backup emails sent to my aol account confirming my password has been reset on each account and verification codes to my house phone. but when I enter the verification numbers the message comes up on my A5 "Please sign in using one of the owner's accounts" I have no other accounts.
    I cannot use my brand new phone and can't get past the google set up .
    I work from 06.30 to 20.00 - 21.00 so I cannot call Samsung as they are open from 09.00 to 17.15
    I had to lose a day off work today to try and sort this out and I've got nowhere.
    06-07-2016 11:30 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, if you have 2-step authentication on your Google account, turn it off temporarily, then try logging into the phone.

    Second, if you changed your Google password at some point during this process, you may have to wait 72 hours before you can log into the phone: Don't Change Your Google Password Before Factory Resetting Your Android Phone - You Might Trip A 72-Hour Security Lockout
    06-07-2016 06:08 PM

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