1. Skrilla89's Avatar
    Hi I have a samsung a5 2017. I've had it about a month and bought it brand new. The problem is it keeps telling me to do a software update and it keeps failing. Any help would be much appreciated. Thank you
    07-11-2018 09:57 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition first: https://www.hardreset.info/devices/s...recovery-mode/
    07-11-2018 11:29 AM
  3. Skrilla89's Avatar
    I have done this and th is fails to
    07-13-2018 02:47 AM
  4. B. Diddy's Avatar
    What's the exact failure message? Is it having problems contacting the server? Or something else?
    07-13-2018 11:25 AM
  5. chanchan05's Avatar
    Is the phone rooted? Have you tried doing it via SmartSwitch on PC?
    07-13-2018 11:29 AM
  6. Skrilla89's Avatar
    It just fails and yes I've tried smart switch this also fails
    07-17-2018 03:55 AM

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