1. telion's Avatar
    Hi,

    I have a 2017 A5 which has generally been great. A short while ago during phone calls the other person would complain 'you've gone really distant/I can't hear you clearly'. This problem was very intermittent, and part of the call might be fine, or more often the call would end up being abandoned.

    I looked at the mic which I think is the tiny paperclip size hole by the charging point - is that correct? I couldn't think how to try and clean that out.

    I started using an external microphone/earphone headset, and that worked fine. Now calls with the external mic have started to behave in the same problematic way. I tried a different microphone/earphone headset, the problem continues.

    Any suggestions please on what I might try?

    I'm going to pick up a can of compressed air, to try blow out the phone mic. But since this problem is also occurring with headsets, it's not likely to help much!

    It seems more of a software or hardware issue?

    Samsung SM-A520FZDABTU Galaxy A5 2017

    I welcome any suggestions.

    Thanks
    11-01-2018 04:52 AM
  2. telion's Avatar
    Just to add, the phone has no cover/case. Thanks
    11-01-2018 05:19 AM

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