1. Android Central Question's Avatar
    I am not getting any email notifications on my Samsung Galaxy A5 (2017). Using the default Samsung mail app, continuously syncing. Set notifications to be on but they aren't happening. Other apps - text, calls, calendar - are working fine. Any help would be appreciated.
    01-19-2019 07:56 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the email app only show you new emails when you open the app? If so, make sure you don't have Background Data Restriction turned on for it.
    01-20-2019 03:12 PM
  3. hifraf's Avatar
    All my recent emails are showing up, both new ones and older ones.
    I have turned on all the notification options that I can find. What's new today is that for the first time I am getting a sound when I send an email - not sure which setting turned that on! Anyway, I would like the option of getting a notification when emails come in, but so far only silence....
    01-20-2019 09:33 PM
  4. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://forums.androidcentral.com/e?...token=yzNMdiTL
    01-21-2019 12:49 AM
  5. hifraf's Avatar
    Thanks for the suggestion, but the phone behaves exactly the same in Safe Mode. I get a jingle when I send and email, but no sound or anything else when emails come in.
    01-21-2019 10:26 AM
  6. B. Diddy's Avatar
    Can you show us a screenshot of the Settings>Apps menu after you tap on the Email app, and then the Notifications category? http://forums.androidcentral.com/gen...d-central.html
    01-21-2019 01:05 PM
  7. hifraf's Avatar
    Here are the notification screenshots
    Samsung A5 - no email notifications-screenshot_20190121-114611_settings.jpgSamsung A5 - no email notifications-screenshot_20190121-114518_settings.jpg
    01-21-2019 02:52 PM
  8. methodman89's Avatar
    What sound is selected?
    01-21-2019 04:35 PM
  9. hifraf's Avatar
    Here is another screenshot for the notification setup for new emails
    Samsung A5 - no email notifications-screenshot_20190121-134028_settings.jpg
    01-21-2019 04:45 PM
  10. hifraf's Avatar
    I have also checked the volume for notifications, which is set to max (one of the three volume sliders....)
    01-21-2019 04:46 PM
  11. hifraf's Avatar
    Oh yes, I am also not getting the app icon badges when new emails arrive.
    01-21-2019 04:47 PM
  12. methodman89's Avatar
    Could it be your settings? You have a Gmail address going to the Samsung mail client.
    01-21-2019 04:48 PM
  13. hifraf's Avatar
    Which settings are you referring to?
    Seems to me the Samsung mail client shouldn't care about the email address - Gmail, hotmail, whatever?
    01-21-2019 05:18 PM
  14. methodman89's Avatar
    I misread your problem . Thought you weren't getting your mail. I don't use the Samsung mail app, but you're right it shouldn't matter if your op is correct. To get back on track, have you tried a different sound? Hello may have been silenced or?
    01-21-2019 07:47 PM
  15. B. Diddy's Avatar
    Good idea -- when you tap the Sound category and select a different sound, does it play a sample for you?
    01-21-2019 08:58 PM
  16. hifraf's Avatar
    Yes, the sound samples play just fine.
    01-21-2019 09:26 PM
  17. B. Diddy's Avatar
    Do you have multiple email accounts in the Email app? If so, does this issue affect all accounts? If you don't have multiple accounts, see if you can add another one (like an old Yahoo or Hotmail account) and test that out.
    01-21-2019 11:09 PM
  18. hifraf's Avatar
    Good suggestion. I tried adding another account but the same behaviour happens. No sound or any notification for emails received on either account. It seems to me to be some sort of internal glitch. So I set up the Gmail app instead, and it is working fine. I am now getting notifications for incoming emails using gmail.

    As an aside, the reason I was using the Samsung mail app is so I could compress photos before sending them in order to reduce data usage. Can't seem to be able to compress photos using Gmail. Might need another app to do that...
    B. Diddy likes this.
    01-22-2019 12:12 AM
  19. methodman89's Avatar
    Try Photo and Picture Resizer. It also does video.
    01-22-2019 01:46 AM
  20. B. Diddy's Avatar
    Snapseed can also resize photos (and is a nice photo editor app as well). Since it's directly from Google, you don't have to worry about adware or in-app purchases.
    01-22-2019 01:58 AM
  21. hifraf's Avatar
    Great. Thanks for the suggestions!
    B. Diddy likes this.
    01-22-2019 10:35 AM

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