1. Android Central Question's Avatar
    Hi, I have a Samsung A50, on which I've been using the Outlook app with no issues for some time. But a little while ago my phone did some updates, and now whenever I open my Outlook app, I get a message saying 'Select Keyboard. To use this app you need to switch to a keyboard that’s approved by your organization. On the next screen, select one of the following keyboards. – Google voice typing'.
    When I click “Continue”, a box pops up which says “Choose input method”. The only option is “Samsung Keyboard”, which is already selected. When I click on this, the pop-up box goes away, but the previous message about selecting a keyboard doesn’t, and so I am unable to type anything.
    In my phone settings, under General management - Keyboard list and default, my default keyboard is Samsung Keyboard, and the other two keyboard options are Google voice typing (which is selected) and Samsung voice input (which is not selected). I've tried deselecting Google voice typing, but this doesn't help.
    Any ideas appreciated! I can read emails but can't write them, or search, or anything that involves typing.
    05-06-2021 05:54 AM
  2. mustang7757's Avatar
    If you download and use Google gborad do u get the same issue?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/sh...d.php?t=409154
    05-06-2021 10:10 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Since the phone sounds like it's a work phone (or you had your own phone set up by your IT department to comply with their security policies), it'd be worth asking your IT department about this.
    05-06-2021 11:24 PM
  4. RAWSki1's Avatar
    I am having a similar issue. Outlooks want you to select a keyboard but then won't get out of the "loop" and keeps requiring selection of a keyboard that doesn't exist.
    12-24-2021 09:46 AM
  5. mustang7757's Avatar
    I am having a similar issue. Outlooks want you to select a keyboard but then won't get out of the "loop" and keeps requiring selection of a keyboard that doesn't exist.
    Welcome to AC!
    Which device?
    12-24-2021 12:19 PM
  6. RAWSki1's Avatar
    Android 8.1. On a BlackBerry Key2

    I am 90% sure it is an administrative issue because I have another Outlook365 account on the same device (for over a year) and have no issues ---- works great. Someone maybe got over zealous in the security department.

    I can use this account but the virtual keyboard appears which isn't horrible just a nuisance. What is un-acceptable is that then the virtual keyboard appears in every app on the phone.

    I may try a third party email app for this account if the admin will allow it.
    12-24-2021 12:37 PM
  7. mustang7757's Avatar
    Android 8.1. On a BlackBerry Key2

    I am 90% sure it is an administrative issue because I have another Outlook365 account on the same device (for over a year) and have no issues ---- works great. Someone maybe got over zealous in the security department.

    I can use this account but the virtual keyboard appears which isn't horrible just a nuisance. What is un-acceptable is that then the virtual keyboard appears in every app on the phone.

    I may try a third party email app for this account if the admin will allow it.
    You using the standalone outlook app?
    12-24-2021 01:02 PM
  8. RAWSki1's Avatar
    You using the standalone outlook app?

    Yes stand alone app but I do have Intune company portal, (added when I added the second account) someone suggested trying with the Intune app removed? Like I mentioned it has not affected the function of my original OL365 account.

    Thanks
    12-24-2021 01:06 PM
  9. mustang7757's Avatar
    Yes stand alone app but I do have Intune company portal, (added when I added the second account) someone suggested trying with the Intune app removed? Like I mentioned it has not affected the function of my original OL365 account.

    Thanks
    Have you tried without intune app?
    12-24-2021 01:15 PM
  10. RAWSki1's Avatar
    Have you tried without intune app?
    Tried it this weekend, no luck without intone outlook wouldn't work.
    Also tried using NINE app and was able to send emails but not receive.
    Going to give the IT department a week or so to deal with company wide issues and see if things work out.
    mustang7757 likes this.
    12-27-2021 10:03 AM
  11. mustang7757's Avatar
    Tried it this weekend, no luck without intone outlook wouldn't work.
    Also tried using NINE app and was able to send emails but not receive.
    Going to give the IT department a week or so to deal with company wide issues and see if things work out.
    Ok keep us posted
    12-27-2021 11:00 AM
  12. RAWSki1's Avatar
    Work around I found was to download Microsoft Swiftkey Keyboard app and make that my primary keyboard over the BB Keyboard. Now can get into both my Outlook accounts. There are issues but I can work with it. I may give Gboard a try at some point to see if it works any better with the physical KB.
    01-04-2022 12:36 PM

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