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06-16-2021 08:12 PM
35 12
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  1. Hollex4553's Avatar
    I have a Samsung Galaxy A50, and with any WiFi connection, if I go out of range, it does not disconnect from the WiFi connection and does not switch to mobile data. It shows the WiFi icon with no active bars. This happens even if I turn off all Bixby routines and extra WiFi options. And I can't connect to the internet when it's in this state.

    Today, I turned on the WiFi option that forces the phone to switch to mobile data if a WiFi connection is slow or unresponsive. And now the phone automatically disconnects from the WiFi network when I go out of its range. But does this option have to be always on by default or is there something wrong with my phone?

    BTW, I accidently created another post for this question without logging in. Please disregard that post.

    Thanks.
    06-04-2021 08:16 AM
  2. B. Diddy's Avatar
    You said "with any of my wi-fi connections" -- does this mean any wi-fi network, including those outside of your house (like at work)? Or is it just with your home wi-fi network?
    06-04-2021 10:43 AM
  3. Hollex4553's Avatar
    This happens with any wi-fi connection, including outside networks and my home network.
    06-04-2021 01:42 PM
  4. B. Diddy's Avatar
    @mustang7757, any idea if this is a Samsung peculiarity?
    06-04-2021 09:14 PM
  5. mustang7757's Avatar
    @mustang7757, any idea if this is a Samsung peculiarity?
    First I heard something like this , I would try reset network in settings
    06-04-2021 09:24 PM
  6. Hollex4553's Avatar
    First I heard something like this , I would try reset network in settings
    I'll try this. But now, even with the "switch to mobile data" option on, the phone only shows 1 bar in the wifi icon when it auto reconnects to my home or any other wifi network. I have to manually disconnect and then reconnect to get all the bars in the wifi icon to full strength. And it's not switching to mobile data eventhough it only shows 1 bar.
    06-07-2021 11:28 AM
  7. mustang7757's Avatar
    I'll try this. But now, even with that wifi option on, the phone only shows 1 bar in the wifi icon when it auto reconnects to my home or any other wifi connection. I have to manually disconnect and then reconnect to get all the bars in the wifi icon to full strength.
    Ok try that network reset, also look in WiFi settings under wifi control and apps there ?
    06-07-2021 11:33 AM
  8. Post Nine's Avatar
    submit an error report via samsung members app, it sends error reports directly to samsung
    download the app from the galaxy store > members app > + button > error report
    Laura Knotek likes this.
    06-07-2021 03:09 PM
  9. Hollex4553's Avatar
    submit an error report via samsung members app, it sends error reports directly to samsung
    download the app from the galaxy store > members app > + button > error report
    I'll consider this.
    06-07-2021 04:05 PM
  10. Hollex4553's Avatar
    Ok try that network reset, also look in WiFi settings under wifi control and apps there ?
    Resetting the network settings didn't fix the wifi problems. What do you mean "under wifi control and apps"? I can't find any option for wifi control nor any apps in the wifi settings.
    06-07-2021 04:07 PM
  11. mustang7757's Avatar
    Resetting the network settings didn't fix the wifi problems. What do you mean "under wifi control and apps"? I can't find any option for wifi control nor any apps in the wifi settings.
    If you long press wifi icon then tap 3 dots upper right corner , choose advanceWiFi does not disconnect and switch to mobile data-screenshot_20210607-170941_settings.jpg
    06-07-2021 04:11 PM
  12. Hollex4553's Avatar
    If you long press wifi icon then tap 3 dots upper right corner , choose advanceClick image for larger version. 

Name:	Screenshot_20210607-170941_Settings.jpg 
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ID:	334519
    Got it. I attached screenshots of what it shows under "Wi-fi control history". When I click on Bixby Routines, it takes me to the second screenshot, and clicking on the second app ("Turn on Wi-Fi- automatically"), takes me to the Wi-Fi settings. Could Bixby Routines be the reason why I'm having problems with my Wi-Fi?
    Attached Thumbnails WiFi does not disconnect and switch to mobile data-whatsapp-image-2021-06-07-5.21.03-pm.jpg   WiFi does not disconnect and switch to mobile data-whatsapp-image-2021-06-07-5.21.51-pm.jpg  
    06-07-2021 04:28 PM
  13. mustang7757's Avatar
    Ok perfect if you use Bixby routines see if that's turning wifi off , can you toggle in that screen shot off for Bixby routines?
    06-07-2021 04:30 PM
  14. Hollex4553's Avatar
    Ok perfect if you use Bixby routines see if that's turning wifi off , can you toggle in that screen shot off for Bixby routines?
    The option to toggle off Bixby Routines in that screen is greyed out. But I had already removed any Bixby Routines that turned the Wi-Fi on or off. I just uninstalled Bixby Routines. I'll report back if the Wi-fi problem still happens. Thanks.
    mustang7757 likes this.
    06-07-2021 04:38 PM
  15. mustang7757's Avatar
    The option to toggle off Bixby Routines in that screen is greyed out. But I just uninstalled Bixby Routines. I report back if the Wi-fi problem still happens.
    Ok, probably because Bixby routines was enabled
    06-07-2021 04:39 PM
  16. Hollex4553's Avatar
    Ok, probably because Bixby routines was enabled
    Uninstalling Bixby Routines fixed the problem, but the problem comes back if I toggle off the Wi-Fi option called "Switch to mobile data". It's an option that makes the phone switch to mobile data if the Wi-Fi is slow or unresponsive. I guess I have to keep this option on at all times, right?
    06-07-2021 07:30 PM
  17. mustang7757's Avatar
    Uninstalling Bixby Routines fixed the problem, but the problem comes back if I toggle off the Wi-Fi option called "Switch to mobile data". It's an option that makes the phone switch to mobile data if the Wi-Fi is slow or unresponsive. I guess I have to keep this option on at all times, right?
    That means your WiFi is not good , try rebooting your router or if has option to select between 2.4ghz or 5ghz stick with 2.4 and if the router is old then replace it .
    06-07-2021 07:42 PM
  18. Hollex4553's Avatar
    That means your WiFi is not good , try rebooting your router or if has option to select between 2.4ghz or 5ghz stick with 2.4 and if the router is old then replace it .
    I already rebooted my router yesterday. But my mother's LG phone which is connected to the home wifi network doesn't have this wifi problem. And her phone uses the 2.4GHz wifi connection from the home wifi router. By the way, my router is the latest Verizon Wifi 6 G3100 router. I just got it recently. So this problem must be with my phone specifically.
    06-07-2021 07:52 PM
  19. mustang7757's Avatar
    I already rebooted my router yesterday. But my mother's LG phone which is connected to the home wifi network doesn't have this wifi problem. And her phone uses the 2.4GHz wifi connection from the home wifi router. By the way, my router is the latest Verizon Wifi 6 G3100 router. I just got it recently. So this problem must be with my phone specifically.
    If you turn mobile data off and stay just wifi it won't connect? If so something with your WiFi
    Laura Knotek likes this.
    06-07-2021 07:56 PM
  20. Hollex4553's Avatar
    If you turn mobile data off and stay just wifi it won't connect? If so something with your WiFi
    I just tested the wifi auto reconnect with the mobile data off and it auto reconnects to my home and outside wifi networks fine. And also, just now, I turned off the "Switch to mobile data" wifi option in the wifi settings and everything is working fine still. So it must have been something to do with Bixby Routines that caused the wifi problem.
    mustang7757 likes this.
    06-07-2021 08:28 PM
  21. mustang7757's Avatar
    I just tested the wifi auto connect with the mobile data off and it auto connects fine. And also, I turned off the "Switch to mobile data" wifi option in the wifi settings and everything is working fine still. So it must have been something to do with Bixby Routines that caused the wifi problem.
    Ok good , most likely that was the issue.
    06-07-2021 08:30 PM
  22. Hollex4553's Avatar
    Ok good , most likely that was the issue.
    The problem is back. The wifi is not disconnecting after I go out of the its range. It just shows the wifi icon in the notification bar with no bars active. Then I am forced to disconnect manually by turning off the wifi.

    To confirm, I even did a factory data reset of the phone and it's doing the same thing. This problem occurs with any wifi network, including my home network. And it occurs intermittently.

    Any suggestions or info to troubleshoot and fix this problem would be appreciated. Thanks.
    06-13-2021 02:20 PM
  23. mustang7757's Avatar
    The problem is back. The wifi is not disconnecting after I go out of the its range. It just shows the wifi icon in the notification bar with no bars active. Then I am forced to disconnect manually by turning off the wifi.

    To confirm, I even did a factory data reset of the phone and it's doing the same thing. This problem occurs with any wifi network, including my home network. And it occurs intermittently.

    Any suggestions or info to troubleshoot and fix this problem would be appreciated. Thanks.
    Make sure Bixby routines toggle in notification panel not on , if it's ok double check WiFi control history again
    06-13-2021 02:45 PM
  24. Hollex4553's Avatar
    Make sure Bixby routines toggle in notification panel not on , if it's ok double check WiFi control history again
    I already toggled that off. And the wifi control history is empty.
    06-13-2021 03:45 PM
  25. mustang7757's Avatar
    I already toggled that off. And the wifi control history is empty.
    When you leave from wifi and toggle off does it automatically go on?
    06-13-2021 03:52 PM
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