1. Esma Graham's Avatar
    Hello I have had the Samsung A50 for about a month now and sometimes when using this phone the screen turns Black randomly sometimes it will come back on it's own sometimes I will have to click the Power button for the screen to come back up

    I have tried "Turning On Accidental Touches" and "Turning Off Accidental Touches" which I have seen on other forms as Solved with this same issue.

    It noticeable does it when the battery is around 30%

    I charge my phone during the day using a power bar that you would plugmore then 1 thing into but since I use it for just my phone charger since it's long enough to reach close to my couch from usually from 7pm or 8pm for about an hour or until it hits 60%

    Then I charge it during the night from 1am until 2pm just plugged directly into the wall

    If Anyone can help me regarding this it would be apprecaited
    07-04-2019 08:32 PM
  2. mustang7757's Avatar
    Hello I have had the Samsung A50 for about a month now and sometimes when using this phone the screen turns Black randomly sometimes it will come back on it's own sometimes I will have to click the Power button for the screen to come back up

    I have tried "Turning On Accidental Touches" and "Turning Off Accidental Touches" which I have seen on other forms as Solved with this same issue.

    It noticeable does it when the battery is around 30%

    I charge my phone during the day using a power bar that you would plugmore then 1 thing into but since I use it for just my phone charger since it's long enough to reach close to my couch from usually from 7pm or 8pm for about an hour or until it hits 60%

    Then I charge it during the night from 1am until 2pm just plugged directly into the wall

    If Anyone can help me regarding this it would be apprecaited
    Can you explain little more when scree5 turns black , while talking?
    07-04-2019 09:26 PM
  3. Esma Graham's Avatar
    Can you explain little more when scree5 turns black , while talking?
    Sometimes just randomly like while I am looking at it and open Skype for instance it will go black then sometimes come back on by it's own or sometimes I have to press the power button for the screen to come back
    07-04-2019 09:30 PM
  4. mustang7757's Avatar
    Sometimes just randomly like while I am looking at it and open Skype for instance it will go black then sometimes come back on by it's own or sometimes I have to press the power button for the screen to come back
    Maybe default screen time out is too fast ,usually it set at 30 seconds maybe increase to 1 minute? Try and see if that helps
    07-04-2019 09:33 PM
  5. Esma Graham's Avatar
    Maybe default screen time out is too fast ,usually it set at 30 seconds maybe increase to 1 minute? Try and see if that helps
    Why would that matter?? I would close out all apps and then click on Skype and it would do it , it doesn't always happen with Skype it happens with other apps too as well.

    I would be typing to my husband and then click on Skype not even 30 seconds later and it would do it, it happens randomly very odd times
    07-04-2019 09:36 PM
  6. mustang7757's Avatar
    Why would that matter?? I would close out all apps and then click on Skype and it would do it , it doesn't always happen with Skype it happens with other apps too as well.

    I would be typing to my husband and then click on Skype not even 30 seconds later and it would do it, it happens randomly very odd times
    Do you have anything blocking the proximity sensor like a case or screen protector?
    07-04-2019 09:39 PM
  7. Esma Graham's Avatar
    Do you have anything blocking the proximity sensor like a case or screen protector?
    I have a case on the phone give me a moment I will find the name of it

    It's called spigen for Galaxy A50 slim armor
    Drop tested military grade

    This one
    https://www.spigen.com/products/gala...ase-slim-armor

    No screen protector and the case was put on by the phone company
    07-04-2019 09:48 PM
  8. mustang7757's Avatar
    I have a case on the phone give me a moment I will find the name of it

    It's called spigen for Galaxy A50 slim armor
    Drop tested military grade

    No screen protector and the case was put on by the phone company
    Ok just checked the case online, doesn't look like it would cause a issue, no screen protector so rules that out.
    Let's try another thing safe mode , eliminate any 3rd party apps that can cause conflicts.
    You can exit out safe mode anytime by restarting your device.

    https://forums.androidcentral.com/e?...token=0AA0ET7I
    07-04-2019 09:55 PM
  9. mustang7757's Avatar
    That link seem broken heres the steps
    Power off the phone by holding down the power button for a few seconds.

    Now Just Press and hold the power button and release it when you see the Samsung on screen.

    After releasing the Power key, immediately press and hold the Volume down key.

    Keep holding the Volume key till the phone completely boots up.

    Once the phone boots up, ‘Safe mode’ should be appeared on the bottom of the screen
    07-04-2019 09:58 PM
  10. Esma Graham's Avatar
    That link seem broken heres the steps
    Power off the phone by holding down the power button for a few seconds.

    Now Just Press and hold the power button and release it when you see the Samsung on screen.

    After releasing the Power key, immediately press and hold the Volume down key.

    Keep holding the Volume key till the phone completely boots up.

    Once the phone boots up, ‘Safe mode’ should be appeared on the bottom of the screen
    I'm not sure if that help since it was even doing it when I was given the phone I just didn't realize it until they were closed and wasn't really bothering me but it is annoying after awhile

    I have put the screen timeout to 2 mins I will see if it does it again and keep this updated
    07-04-2019 10:01 PM
  11. mustang7757's Avatar
    I'm not sure if that help since it was even doing it when I was given the phone I have put the screen timeout to 2 mins I will see if it does it again and keep this updated
    Ok, let me know
    07-04-2019 10:02 PM
  12. Esma Graham's Avatar
    Ok, let me know
    It still does it.

    It happens very rarely more so when I'm pulling down to get that bar of the Wi-Fi, Sound and where notifications would show up.

    I went to where I got it today since this happens very rarely they couldn't get it to do it

    Like I will click an app say for example "Facebook" and try to bring that bar down the screen will go black and then sometimes come back on its own and sometimes not.

    I have no idea what to do here.
    07-08-2019 01:50 AM
  13. sales 101's Avatar
    return, exchange, warranty repair. new phone no need to waste so much of your personal time and frustration
    07-08-2019 07:49 AM

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