Bluetooth Phone Call Distorted on Ford Sync

[JBR 1]

When my A50 is paired with my Ford Sync, the incoming sound is distorted on a telephone call.

When other mobiles phones are paired with my Ford Sync, the incoming sound is clear on a telephone call.

When my A50 is paired with wireless earbuds, the incoming sound is clear on a telephone call.

When the A50 is used as a media player for music, the sound on the Ford Sync is clear.

Is there a solution?

 

[mustang7757]

Hi , Welcome !
Couple things could be possible , I also have my sync but no issues. Try if you leave your phone in the pocket put in cup holder , also it might need a update to ford sync . If you can for testing purposes have someone else sync their phone to your car see if same issue, possible could be microphone in the car also .

 

[JBR 1]

I have synced two other phones and did not have the issue. Both of those phones older than my A50

I have moved the phone around but it does not make any difference.

 

[mustang7757]

I have synced two other phones and did not have the issue. Both of those phones older than my A50

I have moved the phone around but it does not make any difference.

Try resetting bluetooth on the phone by going in settings>general management >reset>reset network

 

[JBR 1]

I reset bluetooth as you suggested and updated the Ford Sync software in the vehicle. The problem persists.

I believe that it is a connectivitiy issue only when using the A50 with my Ford Sync as telephone. I don't understand why it works fine with my Ford Sync when the A50 is used as a media player.

 

[B. Diddy]

Welcome to Android Central! Does it persist in Safe Mode? www.samsung.com/ca/support/mobile-devices/galaxy-a50-safe-mode/