1. JBR 1's Avatar
    When my A50 is paired with my Ford Sync, the incoming sound is distorted on a telephone call.

    When other mobiles phones are paired with my Ford Sync, the incoming sound is clear on a telephone call.

    When my A50 is paired with wireless earbuds, the incoming sound is clear on a telephone call.

    When the A50 is used as a media player for music, the sound on the Ford Sync is clear.

    Is there a solution?
    01-19-2020 08:41 AM
  2. mustang7757's Avatar
    Hi , Welcome !
    Couple things could be possible , I also have my sync but no issues. Try if you leave your phone in the pocket put in cup holder , also it might need a update to ford sync . If you can for testing purposes have someone else sync their phone to your car see if same issue, possible could be microphone in the car also .
    01-19-2020 09:00 AM
  3. JBR 1's Avatar
    I have synced two other phones and did not have the issue. Both of those phones older than my A50

    I have moved the phone around but it does not make any difference.
    01-19-2020 09:45 AM
  4. mustang7757's Avatar
    I have synced two other phones and did not have the issue. Both of those phones older than my A50

    I have moved the phone around but it does not make any difference.
    Try resetting bluetooth on the phone by going in settings>general management >reset>reset network
    01-19-2020 10:09 AM
  5. JBR 1's Avatar
    I reset bluetooth as you suggested and updated the Ford Sync software in the vehicle. The problem persists.

    I believe that it is a connectivitiy issue only when using the A50 with my Ford Sync as telephone. I don't understand why it works fine with my Ford Sync when the A50 is used as a media player.
    01-20-2020 07:51 AM
  6. B. Diddy's Avatar
    Welcome to Android Central! Does it persist in Safe Mode? http://www.samsung.com/ca/support/mo...a50-safe-mode/
    01-21-2020 02:19 PM

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