1. AC Question's Avatar
    I recently got this Samsung Galaxy A9 phone and it has the version 4.4.2. I want to update it but there's no option to update it anywhere in settings. It's missing in the "About Phone" tab.
    02-28-2016 10:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you get it new or used? Which carrier? If it's used, the previous owner may have rooted it and installed a custom ROM.

    You could try using Samsung Kies or Samsung Smart Switch to check for system updates.
    Laura Knotek likes this.
    02-28-2016 09:05 PM
  3. echolas's Avatar
    I recently got this phone and it's new. How do you check if it's rooted?
    02-29-2016 05:19 AM
  4. B. Diddy's Avatar
    Brand new from a retail store, or from an independent seller on eBay?

    Use Root Checker to check the phone's root status.
    02-29-2016 10:57 AM
  5. echolas's Avatar
    It's new from a retail store. I just used that app and it looks like it's not rooted, since there's no root access and SU wasn't found. I noticed there's a "Custom build version" tab in the 'About phone' section though. Does that mean anything?
    03-01-2016 06:30 AM
  6. anon(632115)'s Avatar
    What csc and baseband is on the phone. The A9 was launched with Lollipop, I believe, so I'm curious why KitKat is still on it. Do you have PC access? If so get Samsung Smart Switch installed and see if it recognises your device.
    B. Diddy likes this.
    03-01-2016 07:20 AM
  7. IAmSixNine's Avatar
    Can a mod move this to the samsung A9 forum and not the HTC One A9 forum.
    03-04-2016 08:15 AM
  8. B. Diddy's Avatar
    There's no Galaxy A9 forum, so moved to the More Samsung Phones forum.
    03-05-2016 07:56 PM
  9. IAmSixNine's Avatar
    Ah no Samsung A9 forum. I see.
    03-07-2016 08:24 AM
  10. yeahizme's Avatar
    What U.S. carrier would support the A9? I like the specs on this phone but I'm with Verizon and I know they don't support this phone
    03-07-2016 07:54 PM

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