[tinman9898]

There are no messages in my Virgin Mobile voicemail inbox and have turned off voicemail on my account yet I have a 'new voicemail' icon in the notification bar of my Samsung Galaxy Ace, Gingerbread 2.3.6. I have tried rebooting, removing sim card and battery but the icon returns. Is there any way to clear this without doing a factory reset, which I have just done and reinstalled all my apps of which I have many due to using link2sd to move them to the external sd card.. The phone is rooted. I have read in other forums to clear the cache and data of the voicemail application and stopping and restarting the voicemail app on the phone but can't find that option.

[tinman9898]

Problem Solved: After trying methods with the phone such as removing battery and sim card and booting into recovery mode and clearing the phone cache partition etc. I deduced that it must be a glitch at Virgin mobile's end. Called them up and the Virgin technical person took 40 minutes to run some checks, turn voice mail on, leave a message, delete the message and reset the voicemail. This appears to have fixed the problem.

[Jason Drake]

no need for all that. just update your PRL in your settings > system update