1. AC Question's Avatar
    My Samsung G Alpha keeps crashing every time i watch a video. Does anyone knows how to fix this?
    03-07-2015 04:50 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which app are you using to watch the video? Is the video locally stored on internal storage or the microSD card, or is it streaming from the web?
    03-08-2015 12:43 AM
  3. cfile's Avatar
    When im on internal storage i got no problems when im on youtube / internet or twitch tv after some minutes it crashes..reset..

    Ps: i did the question
    03-09-2015 11:05 AM
  4. B. Diddy's Avatar
    Does it crash on both wi-fi and mobile data?
    03-09-2015 11:33 AM
  5. cfile's Avatar
    When it crash the screen goes black and goes to the samsung g alpha powered by android...
    03-10-2015 06:00 AM
  6. B. Diddy's Avatar
    The question was if it crashes on wi-fi, mobile data, or both.
    03-10-2015 10:18 AM
  7. cfile's Avatar
    On wi-fi and only crashed 1 time on mobile data
    03-10-2015 10:46 AM
  8. B. Diddy's Avatar
    Try booting into Safe Mode, which temporarily disables all 3rd party apps.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-10-2015 12:20 PM
  9. cfile's Avatar
    same problem in safe mode
    03-12-2015 07:15 AM
  10. B. Diddy's Avatar
    Must be a system issue. Which Android version is the phone running?
    03-12-2015 10:34 AM
  11. cfile's Avatar
    03-12-2015 11:00 AM
  12. B. Diddy's Avatar
    Do you have Developer Options turned on? Are you able to switch between Dalvik and ART?
    03-12-2015 12:55 PM
  13. cfile's Avatar
    I can go into the developer options but i dont have the menu to change from dalvik to ART
    03-12-2015 02:12 PM
  14. foxbat121's Avatar
    There is no ART on these phones. OP's problem probably is heat related, e.g. a faulty hardware.
    03-12-2015 04:17 PM
  15. B. Diddy's Avatar
    That's a good idea. Is the phone getting overly warm?
    03-12-2015 05:15 PM
  16. cfile's Avatar
    03-12-2015 05:43 PM
  17. GenkiStarLeaf's Avatar
    I had exactly the same problem when using an anime streaming app called Kissanime but since I stopped using the app so has the crashing and rebooting. Surprising it's happening with the browser and YouTube. Maybe try clearing the data and cache for those particular apps under application manager and see if it helps.
    03-14-2015 10:35 AM
  18. cfile's Avatar
    Problem fixed with lolipop update
    07-03-2015 05:33 AM

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