1. MGC123's Avatar
    Right, this is quite long winded but i really need some help on this...

    i have bought myself the Samsung Galaxy Alpha for my 18th birthday 4 months ago. i set up everything correctly, added my credit card etc and the play store gave me no problems up until now. it first started by when i went to buy an in-play purchase, a message came up saying something along the lines of this: [unable to contact server information REP:-7 LCT:0] something like that. i then cleared cache, cleared data, then got wound up and deleted the play store and reinstalled it. then it wouldn't connect to the play store as i did not have a internet connection, but i did as i could use my computer at home etc. 4 days later that problem was resolved and i could get back onto the play store, but now when i go to purchase an app or music etc. it goes to the billing page but comes up underneath my credit card (this payment method has been declined) in bold red writing. i changed it to my 02 billing and even that said (this payment method has been declined) in bold red writing. so i am basically back to square 1 and i want to get rid of this all together but without going through the hassle of ringing up the play store network and go through 5 hours on hold etc......]

    please can someone help ?? much appreciated
    04-26-2015 07:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You could try going to this site and clicking on Contact Us to request a call or chat: https://support.google.com/googlepla...#topic=3364260

    Have you already tried removing the credit cards completely from your account, then adding them back again?
    04-27-2015 02:32 AM
  3. MGC123's Avatar
    Cheers, and no I've tried removing all of my payment methods from my google wallet account and re-adding them but that don't seem to of work as that (payment method has been declined) is still showing up when i put the credit card back onto my phone account
    05-01-2015 01:58 AM

Similar Threads

  1. Replies: 1
    Last Post: 04-27-2015, 12:48 AM
  2. Can Google do this? Do they even care about there customers
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 04-26-2015, 11:55 AM
  3. Replies: 1
    Last Post: 04-26-2015, 06:25 AM
  4. help using email (smtp) server
    By g2c in forum Android Apps
    Replies: 0
    Last Post: 04-26-2015, 05:35 AM
  5. Replies: 0
    Last Post: 04-26-2015, 04:11 AM
LINK TO POST COPIED TO CLIPBOARD