1. petee64's Avatar
    Front camera will not focus. Sometimes does. Mostly not. Appears to be related to different focal length options in the frame. Have tried the usual select focal point on screen. Have cleaned all cache. Have tried all resets. Disabling all other apps. Factory reset, etc etc. No joy. Any suggestions...?
    09-25-2016 01:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is the glass in front of the camera completely clean and scratch-free?
    09-26-2016 03:13 AM
  3. petee64's Avatar
    Indeed it is B.Diddy. First thing I tried. Shoulda thought to mention it....
    09-26-2016 03:32 AM
  4. B. Diddy's Avatar
    Has it always behaved like this, or did it just start recently? Any recent drops or other trauma?
    09-26-2016 03:36 AM
  5. petee64's Avatar
    Always. To my knowledge. Bought second hand. No recent drops or signs of damage.
    I di find another thread where people were asking about all sorts of camera/focus problems with this model.
    It was in trying to reply I ended up registering but then lost the thread.
    Try as I might I can't find it again.....
    09-26-2016 05:39 AM
  6. B. Diddy's Avatar
    Are you able to compare it to another Core Prime?

    If you're in the US, bring it to your local Best Buy and ask the Samsung rep there to look at it.
    09-26-2016 10:47 AM
  7. petee64's Avatar
    Haven't come across another yet. Am keen to compare though.
    Am in UK. Have asked Samsung about it 4/5 days ago.
    Still awaiting reply.....
    09-27-2016 03:07 PM
  8. petee64's Avatar
    PS: Bought it in Brasil. 2 different techies took a look and said I needed a camera replacement.
    But am still holding out on it being a software issue....
    09-27-2016 03:09 PM
  9. B. Diddy's Avatar
    Is there a Samsung store near you? Visit a Samsung Store | Samsung UK
    09-27-2016 05:29 PM

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