1. gorimapa's Avatar
    Hello:
    Actually, the problem I have is that I am unable to delete text messages from a particular simcard/line. Messages sent to me on that line, just don't get deleted. The problem started about six weeks ago. I've tried everything.
    When I read any of the messages, and I tap the delete button, the button does not get activated, and hence I am unable to delete the message.
    This problem does not happen with other sim cards/lines I use on the phone.
    Added to that, I once inserted the card in to another phone to try deleting the messages, but the messages didn't appear on the new phone.
    I even tried deleting the messages on the original phone without any sim cards inserted, but the messages still didn't delete.
    I don't understand this problem.
    I don't use any text messaging app. I use the messages app on the phone to send text messages and read them. I delete the messages after reading them using the delete button.
    I use the Samsung Galaxy grand Prime phone, on Android 6.01 Marshmellow.
    I hope the problem is well understood.
    Looking forward to reading a solution.
    Kind regards.
    07-22-2019 07:24 PM
  2. mustang7757's Avatar
    Hello:
    Actually, the problem I have is that I am unable to delete text messages from a particular simcard/line. Messages sent to me on that line, just don't get deleted. The problem started about six weeks ago. I've tried everything.
    When I read any of the messages, and I tap the delete button, the button does not get activated, and hence I am unable to delete the message.
    This problem does not happen with other sim cards/lines I use on the phone.
    Added to that, I once inserted the card in to another phone to try deleting the messages, but the messages didn't appear on the new phone.
    I even tried deleting the messages on the original phone without any sim cards inserted, but the messages still didn't delete.
    I don't understand this problem.
    I don't use any text messaging app. I use the messages app on the phone to send text messages and read them. I delete the messages after reading them using the delete button.
    I use the Samsung Galaxy grand Prime phone, on Android 6.01 Marshmellow.
    I hope the problem is well understood.
    Looking forward to reading a solution.
    Kind regards.
    Try resetting app preference in settings
    Setting>apps>3 Dots upper right corner >app preference see if can be deleted after
    07-22-2019 10:48 PM

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