06-25-2021 11:18 AM
28 12
tools
  1. trucksmoveamerica#AC's Avatar
    Well, as title says, my fold 2 is going in for repair. I was on vacation in Texas sitting at the motel patio using my fold 2 as normal and the hinge broke. It won't open flat anymore and there's a bulge in the middle of the screen in the fold area.

    It was the weirdest thing, my wife even seen it, she was actually watching me use it when it happened as I was looking something up for her. I was using the phone just before that, opening and closing, no issues. I opened it that time and boom, just wouldn't open all the way, no noise at all.

    I did a Google search on this and it appears that I'm not the only one this has happened to. This really surprised me as that hinge felt really solid. I really love the fold 2, but this gives me pause. Samsung has it being sent in under warranty, but we'll see if it stays under warranty. I'm guessing something worked it's way in there and finally got in the hinge.

    So, I'm getting back on the fence on the fold phone, one foot is already on the fence, other foot might get on the fence dependent on Samsung's handling of the repair. The screen is holding up fine, but if they can't make it so dust can get in the hinge area I think the fold is dead to me, I don't see the hinge problem going away ever if dust can work it's way to it. I'll keep you posted, follow if you want to see the results to this.
    J Dubbs likes this.
    05-26-2021 05:36 AM
  2. Kizzy Catwoman's Avatar
    Thanks for letting us know. Good luck with the repair.
    05-26-2021 08:02 AM
  3. mustang7757's Avatar
    05-26-2021 09:10 AM
  4. jmartin's Avatar
    Thanks. I love my Fold 2, but I realize it is fragile. Looking forward to hearing about the warranty repair process.
    05-26-2021 10:09 AM
  5. BerryBubbles's Avatar
    I'm so sorry this happened.

    I know from your posts that you have really enjoyed your Fold 2 & looking forward to what the Fold 3 has to offer. I hope this will be resolved to your satisfaction.
    05-26-2021 11:48 AM
  6. trucksmoveamerica#AC's Avatar
    How long you had it for ?
    Not sure, think I got it back last August sometime.
    05-26-2021 11:52 AM
  7. mustang7757's Avatar
    Not sure, think I got it back last August sometime.
    Ok so you had some time with it , did the first generation run into this ?
    05-26-2021 01:25 PM
  8. trucksmoveamerica#AC's Avatar
    Ok so you had some time with it , did the first generation run into this ?
    I didn't get the first generation. I'm still looking at the fold 3, but the outcome of the warranty procedure could change my mind. If I did something to it too cause this then I would understand, but I literally just opened it and it would only open part way. So basically if Samsung doesn't back this I'll probably pass on the fold 3.
    J Dubbs and mustang7757 like this.
    05-26-2021 07:06 PM
  9. mustang7757's Avatar
    I didn't get the first generation. I'm still looking at the fold 3, but the outcome of the warranty procedure could change my mind. If I did something to it too cause this then I would understand, but I literally just opened it and it would only open part way. So basically if Samsung doesn't back this I'll probably pass on the fold 3.
    I'll wait until you update before I'll make purchase down the road .
    05-26-2021 07:11 PM
  10. bkdodger2's Avatar
    Oh man sorry to hear about the damage.... Hopefully comes back flawless after repair.. I've seen a few one offs posts on damage devices but not as much I would think... And agree with you kinda weird bc this hinge feels sturdy... I have mine since initial release...
    05-26-2021 07:14 PM
  11. ROE_HUNTER's Avatar
    Ugh, hate to hear this, but I know things can happen, hope all goes well.
    05-27-2021 08:54 PM
  12. trucksmoveamerica#AC's Avatar
    Well that was fast for Samsung. They got it Friday and today got the email it is fixed and shipped. I am using my note 20U and it's working as expected, but I told my wife I want my fold back. I told her maybe this would take me away from the fold phones and she said that it would surprise her, and she said I knew you would want it back. Fold 3 is still on the radar

    It was covered under warranty. Listed in picture is what they did

    05-29-2021 05:54 PM
  13. mustang7757's Avatar
    Well that was fast for Samsung. They got it Friday and today got the email it is fixed and shipped. I am using my note 20U and it's working as expected, but I told my wife I want my fold back. I told her maybe this would take me away from the fold phones and she said that it would surprise her, and she said I knew you would want it back. Fold 3 is still on the radar

    It was covered under warranty. Listed in picture is what they did

    [IMG=1080x642]https://uploads.tapatalk-cdn.com/20210529/272457dd6ffe7c781e8f9a7ca9313e4d.jpg[/url]
    Glad to hear that
    05-29-2021 05:57 PM
  14. ROE_HUNTER's Avatar
    Well that was fast for Samsung. They got it Friday and today got the email it is fixed and shipped. I am using my note 20U and it's working as expected, but I told my wife I want my fold back. I told her maybe this would take me away from the fold phones and she said that it would surprise her, and she said I knew you would want it back. Fold 3 is still on the radar

    It was covered under warranty. Listed in picture is what they did

    [IMG=1080x642]https://uploads.tapatalk-cdn.com/20210529/272457dd6ffe7c781e8f9a7ca9313e4d.jpg[/url]
    Good news, hope all is well.
    05-29-2021 09:33 PM
  15. ROE_HUNTER's Avatar
    Well that was fast for Samsung. They got it Friday and today got the email it is fixed and shipped. I am using my note 20U and it's working as expected, but I told my wife I want my fold back. I told her maybe this would take me away from the fold phones and she said that it would surprise her, and she said I knew you would want it back. Fold 3 is still on the radar

    It was covered under warranty. Listed in picture is what they did

    [IMG=1080x642]https://uploads.tapatalk-cdn.com/20210529/272457dd6ffe7c781e8f9a7ca9313e4d.jpg[/url]
    Any updates? Curious...
    06-19-2021 07:36 PM
  16. trucksmoveamerica#AC's Avatar
    Any updates? Curious...
    They fixed it, the phone is operating as it used to before the hinge broke. There was no cost to me.
    BerryBubbles and bkdodger2 like this.
    06-20-2021 09:27 PM
  17. Chuck Finley69's Avatar
    They fixed it, the phone is operating as it used to before the hinge broke. There was no cost to me.
    Was it a “fixed your phone” or “replaced with another phone” by warranty?
    06-21-2021 01:32 PM
  18. trucksmoveamerica#AC's Avatar
    Was it a “fixed your phone” or “replaced with another phone” by warranty?
    They said fixed hinge and replace LCD screen. Assuming fixed
    06-21-2021 01:36 PM
  19. ROE_HUNTER's Avatar
    They fixed it, the phone is operating as it used to before the hinge broke. There was no cost to me.
    Good deal! Glad it's working normally.
    06-21-2021 08:25 PM
  20. bkdodger2's Avatar
    I might be joining soon ..it held its own with concrete as it fell out my shorts pocket ..got a hairline on outer screen for now ..


    https://photos.app.goo.gl/DXxvgCvZF2pKSb5R8
    06-23-2021 02:14 PM
  21. trucksmoveamerica#AC's Avatar
    I might be joining soon ..it held its own with concrete as it fell out my shorts pocket ..got a hairline on outer screen for now ..


    https://photos.app.goo.gl/DXxvgCvZF2pKSb5R8
    That sucks. Specially if you are wanting to trade it in on the fold 3. At least it didn't happen the week of the fold 3 release, so you have time to get it fixed.
    06-23-2021 03:27 PM
  22. bkdodger2's Avatar
    That sucks. Specially if you are wanting to trade it in on the fold 3. At least it didn't happen the week of the fold 3 release, so you have time to get it fixed.
    Yeah thinking when I get a chance I will make appointment to drop in fix it …my inner screen has a small micro scratch so thinking that’s good for trade in
    06-23-2021 03:33 PM
  23. ROE_HUNTER's Avatar
    I might be joining soon ..it held its own with concrete as it fell out my shorts pocket ..got a hairline on outer screen for now ..


    https://photos.app.goo.gl/DXxvgCvZF2pKSb5R8
    Ouchy!!
    06-24-2021 02:16 PM
  24. bkdodger2's Avatar
    Ouchy!!
    Haha right.. You figure with all my cases I'd use one... But got in the mood for going naked and pay the price.. Oh well could be worst...
    ROE_HUNTER likes this.
    06-24-2021 03:47 PM
  25. trucksmoveamerica#AC's Avatar
    Haha right.. You figure with all my cases I'd use one... But got in the mood for going naked and pay the price.. Oh well could be worst...
    I'm not using a case myself. They just don't have anything I like.
    bkdodger2 and ROE_HUNTER like this.
    06-24-2021 04:32 PM
28 12

Similar Threads

  1. Replies: 13
    Last Post: 06-04-2021, 06:03 AM
  2. Were the photo's backed up originally?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-01-2021, 12:07 PM
  3. order me a samsung S21 pluse
    By David Thomas24 in forum Samsung Galaxy S21 & S21+ & S21 Ultra
    Replies: 9
    Last Post: 05-30-2021, 12:10 PM
  4. Why my whatsapp media is restoring and is stuck on 100% since 2 days
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 05-26-2021, 01:40 PM
  5. [REVIEW] Nanoleaf Hexagons: The Coolest Lights You'll Ever Own
    By Jason Cockerham in forum Community Reviews
    Replies: 0
    Last Post: 05-25-2021, 09:32 PM
LINK TO POST COPIED TO CLIPBOARD